Test Bank for ORGB, 3rd Canadian Edition by Nelson, Quick

Test Bank for ORGB, 3rd Canadian Edition, 3ce by Debra L Nelson, James Campbell Quick, Ann Armstrong, Joan Condie TEST BANK ISBN-13: 9780176873387 FULL CHAPTEERS INCLUDED Chapter 1 Organizational Behaviour and Op ...

Test Bank for ORGB, 3rd Canadian Edition, 3ce by Debra L Nelson, James Campbell Quick, Ann Armstrong, Joan Condie TEST BANK ISBN-13: 9780176873387 FULL CHAPTEERS INCLUDED Chapter 1 Organizational Behaviour and Opportunities 1-1 Human Behaviour in Organizations Understanding Human Behaviour Interdisciplinary Influences 1-2 Behaviour in Times of Change 1-3 The Organizational Context Organizations as Open Systems 1-4 The Formal and Informal Organization 1-5 Diversity of Organizations 1-6 Change Creates Opportunities Four Challenges for Managers Related to Change 1-7 Learning about Organizational Behaviour Objective Knowledge Skill Development Application of Knowledge and Skills 1-8 Design Thinking What about You? Learning Style Inventory Mini Case: Brian Cowell Shopify Running Case: A Canadian Success Chapter 2 Organizational Challenges for Today 2-1 Competing in the Global Economy Social and Political Changes Cultural Differences 2-2 Cultural Differences and Work-Related Attitudes Individualism/Collectivism Power Distance Uncertainty Avoidance Masculinity/Femininity Time Orientation Indulgence Developing Cross-cultural Sensitivity 2-3 The Diverse Workforce Cultural Diversity Gender Diversity LGBTQ2+ Diversity Age Diversity Ability Diversity Valuing Diversity Diversity’s Benefits and Problems 2-4 Ethics, Character, and Personal Integrity Consequential Theories of Ethics Rule-based Theories of Ethics Character Theories of Ethics 2-5 Ethical Dilemmas Facing the Organization Today Employee Rights Sexual Harassment Organizational Justice Whistle Blowing Social Responsibility Codes of Ethics 2-6 Technological Innovation and Today’s Workforce Alternative Work Arrangements Impact of Technology on Management Helping Employees Adjust to Technological Change What about You? Planning for a Global Career Mini Case: Jill Warner Shopify Running Case: Diversity in Question Part 02 Individuals Within Organizations Chapter 3 Personality and Perception 3-1 Individual Differences and Organizational Behaviour Skills and Abilities 3-2 Personality Big Five Personality Trait Model The Dark Triad HEXACO Personality Model Other Important Personality Traits Core Self-Evaluation (CSE) Self-Monitoring Positive/Negative Affect Situational Variables 3-3 Personality Assessment in Organizations Common Personality Assessment Tools The Myers-Briggs Type Indicator® Instrument 3-4 Social Perception Observation Attribution Integration and Confirmation 3-5 Bias and Barriers to Social Perception Biases in Observation Biases in Attribution Biases in Integration and Confirmation 3-6 Impression Management What about You? Are You a High or Low Self-Monitor Mini Case: Race Problems in Canada Shopify Running Case: Building the Company Chapter 4 Emotions, Attitudes, and Ethics 4-1 Emotions Emotional Labour Emotional Intelligence Emotional Display Rules Emotional Contagion 4-2 Attitudes The ABC Model 4-3 Attitude Formation Attitudes and Behaviour Cognitive Dissonance 4-4 Work Attitudes Job Satisfaction Organizational Citizenship versus Workplace Deviance Organizational Commitment and Job Satisfaction 4-5 Persuasion and Attitude Change Source Characteristics That Affect Persuasion Target Characteristics That Affect Persuasion Message Characteristics That Affect Persuasion Cognitive Routes to Persuasion 4-6 Ethical Behaviour Corporate Social Responsibility 4-7 Factors That Affect Ethical Behaviour Values Age and Culture in Values Locus of Control Machiavellianism Cognitive Moral Development What about You? Assess Your Job Satisfaction Mini Case: Doing All That Is Necessary? SNC Lavalin Shopify Running Case: In Support of Free Speech Chapter 5 Motivation 5-1 Motivation Internal Motivators and External Incentives Scientific Management—A Process Theory The Hawthorne Studies—A Needs Theory 5-2 Maslow’s Need Hierarchy—A Needs Theory Theory X and Theory Y—A Needs Theory ERG Theory—A Needs Theory 5-3 McClelland’s Need Theory—A Needs Theory Need for Achievement (nAch) Need for Power (nPow) Need for Affiliation (nAff) 5-4 Equity Theory—A Process Theory The Resolution of Inequity New Perspectives onEquity Theory: EquitySensitivity 5-5 Expectancy Theory—A Process Theory Motivational Problems Motivation and Moral Maturity 5-6 Goal-setting Theory—A Needs Theory Clarity Challenge Commitment Feedback Task Complexity 5-7 Cultural Differences in Motivation What’s Important to Employees Mini Case: Engage! Shopify Running Case: Employee Motivation with Spinify Chapter 6 Stress and Well-Being at Work 6-1 What Is Stress? Stress—A Worldwide Issue 6-2 Four Approaches to Stress The Homeostatic/Medical Approach The Cognitive Appraisal Approach The Person–Environment Fit Approach The Psychoanalytic Approach 6-3 The Stress Response 6-4 Sources of Work Stress Work Demands Nonwork Demands 6-5 Two Models Linking Stress Sources to Negative Consequences Job Demand-Control-Support Model Effort–Reward Imbalance Model 6-6 The Positive Consequences of Stress 6-7 Individual Differences in the Stress–Strain Self-Esteem, Self-Efficacy, and Negative Affectivity Type A Behaviour Pattern Personality Hardiness Self-Reliance 6-8 Preventive Stress Management Organizational Stress Prevention Individual Prevention What about You? Are You Self-Reliant? Mini Case: 69 Days of Stress Shopify Running Case: Avoiding Talent Drain Part 03 Interpersonal processes and Behaviour Chapter 7 Decision Making by Individuals and Groups 7-1 The Decision-making Process 7-2 Models and Limits of Decision Making Rational Model Bounded Rationality Model Vroom-Yetton-Jago Normative Decision Model Z Model Garbage Can Model Escalation of Commitment 7-3 Individual Influences on Decision Making Risk and the Manager Cognitive Styles Personality, Attitudes, and Values Intuition Creativity 7-4 The Group Decision-making Process Advantages and Disadvantages of Group Decision Making Limits of Group Decision Making Techniques for Group Decision Making Factors in Selecting the Appropriate Technique Special Decision-making Groups 7-5 Diversity and Culture in Decision Making 7-6 Participation in Decision Making The Effects of Participation Foundations for Participation and Empowerment What Level of Participation? What about You? Who Owns the Fish? Mini Case: And the Grammy Goes To … Shopify Running Case: Bricks, Mortar, and Green Chapter 8 Communication 8-1 Interpersonal Communication An Interpersonal Communication Model Reflective Listening 8-2 Barriers and Gateways to Communication Perceptual Filters Masculine vs. Feminine Communication Differences Cultural Diversity Language 8-3 Defensive and Nondefensive Communication Defensive Communication at Work Defensive Tactics Nondefensive Communication 8-4 Nonverbal Communication Kinesics Paralanguage Proxemics 8-5 Communicating through Technology Digital Natives Social Media Drawbacks of Digital Communication Benefits of Digital Communication Digital Communication at Work 8-6 Communication Skills for Effective Managers Expressiveness Empathy and Sensitivity Persuasiveness Informative Managing Style What about You? Are You an Active Listener? Mini Case: Smartphones: Promoting Communication Connectedness or Disconnectedness? Shopify Running Case: Shopify Introduces Timeline Chapter 9 Groups and Teams 9-1 Groups and Teams 9-2 Group Formation and Development Group Formation Diversity Models of Group Development Punctuated Equilibrium Model 9-3 Group Behaviour and Effectiveness Factors That Influence Group Behaviour Group Cohesion Factors That Influence Group Effectiveness 9-4 Types of Teams Cross-Functional Teams Self-Managed Teams Virtual Teams 9-5 Advantages and Disadvantages of Teams Advantages of Teams Social Benefits to Individuals Disadvantages of Teams What about You? How Cohesive Is Your Group? Mini Case: F1 Pit Crews Are the Epitome of Teamwork Shopify Running Case: Providing the Narrative for Customers Chapter 10 Conflict and Negotiation 10-1 The Nature of Conflicts in Organizations Functional versus Dysfunctional Conflict Phases of Conflict 10-2 Sources of Conflict in Organizations Task Conflict Process Conflict Relationship Conflict 10-3 Approaches to Conflict Framing the Conflict Conflict Management Styles 10-4 Conflict Management Techniques Superordinate Goals Expanding Resources Changing Personnel Changing Structure Improving Communication Negotiating Ineffective Conflict Management Techniques 10-5 Negotiation as a Conflict Management Technique Cultural Differences in Negotiation Before Negotiating The Zone of Potential Agreement (ZOPA) 10-6 Beyond Negotiating What about You? What Is Your Conflict-handling Style? Mini Case: Conflict Escalation between Neighbours Shopify Running Case: #DeleteShopify Chapter 11 Power and Political Behaviour 11-1 What Is Power 11-2 Sources and Bases of Power in Organizations Positional Bases of Power Personal Bases of Power 11-3 Using and Abusing Power in Organizations Influence Maps Increasing Power Bullying Sexual Harassment 11-4 Using Power Ethically 11-5 Political Behaviour in Organizations Dimensions of Political Behaviour Influence Tactics Political Skill 11-6 Managing Political Behaviour Sharing Power: Empowerment Managing Up What about You? How Politically Skilled Are You? Mini Case: Sexual Harassment in Parliament Shopify Running Case: Political Behaviour Chapter 12 Leadership 12-1 Leadership versus Management Leadership Theories 12-2 Trait Theories 12-3 Behavioural Theories Foundations of Behavioural Research The Leadership Grid® 12-4 Contingency Theories Fiedler’s Contingency Theory Path–Goal Theory Hersey-Blanchard Situational Leadership® Model 12-5 Transactional Theories Leader–Member Exchange (LMX) 12-6 Inspirational Leadership Theories 12-7 Important Concepts in Leadership Emotional Intelligence Trust Ethics Gender and Leadership 12-8 Followership Types of Followers 12-9 Guidelines for Leadership What about You? How Does Your Supervisor Lead? Mini Case: Dwane Casey and the Toronto Raptors Shopify Running Case: Growing the Brand Chapter 13 Organizational Culture 13-1 What Is Organizational Culture? Components of Organizational Culture Impact of Culture on Organizational Members Differentiation of Culture Advantages and Disadvantages of Organizational Culture 13-2 Levels of Organizational Culture Artifacts Shared and Espoused Values Assumptions 13-3 How Culture Is Started, Shaped, and Reinforced What Leaders Pay Attention How Leaders React to Crises How Leaders Behave How Leaders Allocate Rewards How Leaders Hire and Fire Individuals 13-4 Organizational Socialization The Socialization Process Outcomes of Socialization 13-5 Changing Organizational Culture Developing an Ethical Organizational Culture Developing a Culture of Empowerment and Quality Evaluating Organizational Change 13-6 The Relationship of Culture to Corporate Performance The Strong Culture Perspective The Adaptation Perspective What about You? Organizational Culture and Ethics Mini Case: The Great Little Box Company Shopify Running Case: Culture of Optimism and Creativity Chapter 14 Learning and Performance Management Models of Learning in Organizations 14-1 Classical Conditioning Reinforcement Theory 14-2 Social and Cognitive Theories of Learning Bandura’s Social Learning Theory Cognitive Theories of Learning 14-3 The Value of Thinking about Learning 14-4 Performance Management Defining Performance Goals Improve Performance Evaluation Measuring Performance 14-5 Performance Feedback 360-Degree Feedback Developing People and Enhancing Careers Key Characteristics of an Effective Appraisal System 14-6 Rewarding Performance Individual versus Team Reward Systems The Power of Earning 14-7 Correcting Poor Performance Coaching, Counselling, and Mentoring What about You? How Do You Correct Poor Performance? Mini Case: Murder–Suicide at BC Government Office Shopify Running Case: Continued Learning as a Path to Success Part 04 Organizational Processes and structures Chapter 15 Jobs and the Design of Work 15-1 Work in Organizations The Meaning of Work Jobs in Organizations 15-2 Traditional Approaches to Job Design Scientific Management Job Enlargement/Job Rotation Job Enrichment 15-3 Job Characteristics Theory Importance of Experienced Meaningfulness Expanding the Job Characteristics Model 15-4 Alternative Approaches to Job Design Social Information Processing Job Crafting and I-deals Job Design in the Changing World of Work International Perspectives on the Design of Work The Japanese Approach The German Approach The Scandinavian Approach 15-5 Contemporary Issues in the Design of Work Telecommuting Alternative Work Patterns Technology at Work Skill Development What about You? Diagnosing Your Job Mini Case: CKCK (CTV) Regina: Job Design Changes for the Newsroom Journalist Shopify Running Case: Flexible Work Arrangements Chapter 16 Organizational Design and Structure 16-1 Impact of Structure on Employees 16-2 Design Dimensions 16-3 Basic Structures Experiences with Structure Mechanistic and Organic Structures 16-4 Contextual Variables Size Technology Environment Strategy and Goals Interaction Between Structure and People 16-5 Forces Reshaping Organizations Life Cycles in Organizations Globalization Changes in Information-processing Technologies Demands on Organizational Processes 16-6 Emerging Organizational Structures Disruptive Organizational Designs 16-7 Consequences of a Poor Structure What about You? Managers of Today and the Future Mini Case: Great Little Box Company Shopify Running Case: Shopify’s Global Structure Chapter 17 Managing Change 17-1 Forces for Change in Organizations External Forces Internal Forces 17-2 The Scope of Change The Change Agent’s Role 17-3 Resistance to Change Major Reasons People Resist Change Managing Resistance to Change 17-4 Lewin’s Model for Managing Change 17-5 Determining the Need for Organization Development Interventions Diagnosis and Needs Analysis 17-6 Group-focused Techniques for OD Intervention Survey Feedback Management by Objectives Product and Service Quality Programs Team Building Process Consultation 17-7 Individual-focused Techniques for OD Intervention Skills Training Leadership Training and Development Executive Coaching Job Redesign Health Promotion Programs Career Planning Are Organization Development Efforts Effective? What about You? Applying the Force-Field Analysis Tool Mini Case: TD and Canada Trust Shopify Running Case: Disrupting the Retail Status Quo Chapter 18 Career Management 18-1 Occupational and Organizational Choice Decisions Preparing for the World of Work Occupational Choice Organizational Choice and Entry 18-2 Foundations for a Successful Career Becoming Your Own Career Coach Emotional Intelligence and Career Success 18-3 The Career Stage Model 18-4 The Establishment Stage Psychological Contracts Socialization Stress 18-5 The Advancement Stage Career Paths and Career Ladders Finding a Mentor Dual-Career Partnerships Work–Home Conflicts 18-6 The Maintenance Stage Sustaining Performance Becoming a Mentor 18-7 The Withdrawal Stage Planning for Change Retirement 18-8 Career Anchors 18-9 Career Resources What about You? Assess Your Flexibility Skills Mini Case: My Friend Morgan Shopify Running Case: Dev Degree Addressing Brain Gain