Assignment >Birmingham City Business School BUS6012 Business Operations and Systems Assignment.

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Birmingham City Business School BUS6012 Business Operations and Systems Assignment 2019 Birmingham City Business School BUS6012 Business Operations and Systems Assignment 2019 “B&M the UK’s l... argest non-food discount store. Overtaken Wilko in 2014, and continue to maintain its growth due to improved market conditions within the UK. B&M open its first store in Blackpool, Lancashire; B&M has grown to over 600 stores with over 26,000 employees. B&M also own chains of discount and convenient stores in Germany and Northern Ireland. …………………………………………………………………………………………………………………………………… You may find the information for B&M UK retailer online, in Keynotes in the Library, Company reports, cases online, and the financial press. The literature sources should be books, journals, refereed papers and appropriate online sources. You should find the sources of information that you will use to deliver the three assessment parts within the first four weeks of the course. This is important and failure to complete this task will jeopardise your performance on the module. Your submission should address the following 3 Parts: Part 1 Using the specific operations performance objectives it can be argued that B&M is focussed on satisfying its customers’ requirements for fast and dependable services at a reasonable market price, through strategic partnerships that assist its customers to improve the services they offer. Specifically you should:  Outline the essential components for ‘effective business operations management’ (creating value for the customer) for B&M’s operation in UK.  Use a soft systems methodology to evaluate the issues B&M might face if they decide to introduce hybrid facilities to allow their customers to continue shopping in store, as well as ‘order goods online and have these delivered to the door’ to compete in the market place. Support your discussion with appropriate business operations models (i.e. operation strategy performance (priorities) model, customer value, the service gap model, four v’s profile etc.). TIPS: 1. You should start with what B&M are doing well compare to the sector (why customers shop at B&M). 2. Research the problems they may face changing their business model (going hybrid - the change) using Soft Systems Methodology (critical analysis of need/problem to be solved). 3. Support your discussions with appropriate operations models (quality/depth).  You should compare and contrast different models used by the sector in which B&M operates and recommend appropriate solutions to continue being competitive in the market, make easier for customers to select and buy their products (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etc.).  Comparison of different solutions with costing and choose one solution to take forward with reasoning. 3 This study source was downloaded by 100000859607764 from CourseHero.com on 01-02-2023 09:00:43 GMT -06:00 https://www.coursehero.com/file/41250184/uiuuuuuuudocx/ With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine- 18709348) recommend how B&M should respond to this conundrum (keeping in mind the possible technological and environmental (CO2) impact). 4. Your academic enquiry should lead to synthesis of important issues around the problem and solution. 5. Critical analysis and evaluation of customer’s digital experience, how the new model will enhance the customer’s experience. 6. Innovative ways to serve their customers better. 7. Consider the services which are unique and benefits to B&M. 8. Consider customer value for shopping online and in sore (which market sector are they chasing by changing the business model. 9. Comparison of different solution with costing and choose one solution to take forward with reasoning. 10. Following models not to be included in here Porter or Swot you may use these for your own research. 11. Writing should be essay style (Synthesise) no bullet points, no graphs, no tables or pictures 12. Appendix not allowed. Part 2 For the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the solution. (Not included in the word count). By means of a Business Process Plan (BPP) illustrate the changes including “AS IS” and “TO BE”. Brief explanations of both plans are required and support your discussions with relevant literature. You must follow the Business Process Management (BPM) standards covered in the class. Part three is the implementation of the new process (“TO BE”); failure not to include the BPP may result in marks not awarded for part three. (BPP not included in the word count). Tips: Structure for part two: [Show More]

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