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BUSI 240 Quiz 6 Social networks exist everywhere because people • Question 2 ________ occurs when a speaker can be more persuasive by warning the audience about potential opposing ... arguments. • Question 3 Benny approached his supervisor at the plant, and asked if he could have the upcoming Wednesday off, if he promised to work the midnight shift for Alexi that Friday. Which influence tactic was Benny using? • Question 4 Scenario C At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by constantly checking their work and threatening them if they fail to keep their deadlines. After months of mistreatment, the employees get together and sign a letter to the human resources department to express their grievances. Which form of influence is this supervisor using? • Question 5 ________ is the freedom to exercise judgment in an organization. • Question 6 Referent power is typically associated with • Question 7 Which of the following are the three general strategies for coping with uncertainty? • Question 8 A person who has legitimate, reward, and coercive power over others in an organization is most likely to • Question 9 Employees also have ________ power over their bosses through their feedback and ratings in 360-degree feedback systems. • Question 10 Scenario B A new employee in the finance department of the Hogan Company prominently displays diplomas and past awards indicating his financial expertise. What type of power is this employee most likely trying to attain? • Question 11 Organizational politics may be reduced by • Question 12 Jazmin is quick to complain about Timothy's lack of contribution on the team. She threatens posting pictures of the team working without him for the manager to see. Jazmin is using ________ power. • Question 13 Which of the following is a third-party conflict resolution strategy with low process control and high decision control? • Question 14 One of the oldest recommendations for resolving conflict is to refocus the parties' attention around ________ goals and away from the conflicting subordinate goals. • Question 15 The "optimal conflict" perspective on organizational conflict is that • Question 16 Which of the following conflict management styles may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies? • Question 17 Mikayla is quick to respond to any comment, especially if she feels that it is an attack on a coworker's performance. She can even seem arrogant. This often fuels the conflict due to • Question 18 The ________ style is often ineffective because it doesn't resolve the conflict and may increase the other party's frustration. • Question 19 In a purely win-lose situation, the bargaining zone states that: • Question 20 Samir knows he is correct and needs a quick resolution to the conflict. He needs to use the ________ style. • Question 21 Scenario A NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on NewTel to become more marketing-and service-oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment, and they blame the senior executives for being hard-headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The four new hires have been attempting to have the company put more money into marketing and customer services instead of technology investment. This is mainly an example of conflict due to • Question 22 José and Ron were disagreeing over who should take the holiday shift. Although José didn't really want to work that holiday, because Ron was very adamant that he have that holiday off, José agreed to take the shift. Because the issue was less important to José compared to Ron's feelings about the issue, the conflict was resolved by José • Question 23 Scenario D Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and no decision control. Management at Charlotte International appears to prefer which of the following types of third-party intervention? • Question 24 A BATNA • Question 25 ________ breed(s) conflict. [Show More]

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