USPS Exam 421 Window Clerk All Answers Correct

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. - Domestic mail ...

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. - Domestic mail sets forth the policies, regulations and procedures governing domestic mail - DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail - IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service - ASM-Administrative and Support Manual all manuals are found on line via? - Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking - Express Mail Premier Shipping service of the USPS - Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery - Priority Mail Bulk mail usually handled at distribution centers - Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product - Parcel Return Services First class mail, periodicals, standard mail, package services - Mailing services proof of mailing uses PS Form 3800 - Certified Mail Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking - Delivery Confirmation POM - Postal Operations Manual Official Source for updates and updated bi-weekly - Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? - 6 Part of HAZMAT question Tells you when and how to display the POW flag - Postal Bulletin POW - Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. - Anonymous Mail PVI - Postage Validation Imprinter AMU - Anonymous Mail Unit DDD1 - Weighs less than 13 oz DDD2 - Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization - Periodicals Parcel post, bonded printed matter media mail, library mail - package services printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs - Standard Mail can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape - Parcel Post Delivery time 2-3 days( not guaranteed ) - Priority Mail Delivery time 1-2 days ( overnight and next day ) * Guaranteed - Express mail ( Priority Mail Express ) Letters size max - 6 1/8in in height and 11 1/2in in length max 1/4in in thickness Flats size max - 15in in length and 12in in height and 3/4in in thickness Machinable Parcels - min 3in max 17in weight 6 oz min and 25lbs max Rolls that are longer than machinable parcels - Irregular Parcels How many zones - 8 effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price - Balloon Price Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - Dimensional Price How often is the Postal bulletin printed - Bi-weekly Where do we find a list of lost or stolen MO (money orders) - Postal Bulletin and POS Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? - Directives Priority Mail is delivered in - 2-3 days any mailable item that weighs less than 13 oz - First Class Mail Global Express Guarantee (GXG) is shipped in - 1-3 days No mail piece can weigh more than except standard post - 70lbs EDDM - Every Door Direct Mail Express mail is delivered in - 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in - oversize /parcel post PS Form 3816 - COD PS Form 3816-AS - More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use - Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee - Restricted delivery Post Office motto for providing the ideal customer experience - Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception - Personal, Professional, Postal What does G.I.S.T. stand for - Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling - Trigger Words Words that make us feel relaxed and composed - Calming Word