USPS Exam 421 Window Clerk Practice

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USPS Mission Ans- Provide, trusted, affordable, universal 24-Hour Clock Ans- Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed,... and delivered. USPS runs on this. Delivery Methods Ans- Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC Ans- Automated Postal Centers Automated Postal Centers Ans- Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile Ans- Determines operational startup & staffing. CET Ans- Critical Entry Time Clearance Time Ans- Mail is cleared for dispatch. 18:00 Ans- Carriers in from street. 20:00 Ans- 80% of collection mail should be cancelled at the P&DC. 23:00 Ans- Out of primary processing. 24:00 Ans- Secondary Operations Complete 04:00-09:00 Ans- Distribute to DDC/DDU 07:00 Ans- 100% of DPS 2nd pass complete. Core Responsibility Ans- Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet Ans- Online resource to find handbooks, manuals, publications. Directives Ans- Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM Ans- Domestic Mail Manual Domestic Mail Manual Ans- DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM Ans- International Mail Manual International Mail Manual Ans- IMM - Mailing conditions for each country, also includes a list of countries. ASM Ans- Adminstrative Support Manual Administrative Support Manual Ans- Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM Ans- Postal Operations Manual Postal Operations Manual Ans- Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM Ans- Employee & Labor Relations Manual Employee & Labor Relations Manual Ans- Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 Ans- Field Accounting Procedures AS or MS Ans- Handbook ID for Administrative Support Manual (ASM) DM Ans- Handbook ID for Domestic Mail Manual (DMM) EL or P Ans- Handbook ID for Employee & Labor Relations Manual (ELM) M Ans- Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO Ans- Handbook ID for Postal Operations Manual (POM) Publications Ans- Primarily for public, marketing and mail guidelines. Postal Bulletin Ans- Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms Ans- Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 Ans- Information regarding directives and forms catalog. #1 Business Goal Ans- Strengthening customer relationship. Value, Exceptional Service, Reliability Ans- Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship Ans- Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers Ans- Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services Ans- Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select Ans- Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service Ans- Consumer return merchandise. International Mail Ans- Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG Ans- Global Express Guaranteed Global Express Guaranteed Ans- 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail Ans- 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express Ans- 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS. Mailing Services Ans- First Class, Periodicals, Standard, Package Services First Class Ans- Up to 13 oz, 2-3 day delivery. Periodicals Ans- Newspapers, magazines, journals, newsletters. Standard Ans- Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only. Media Ans- Educations materials: Books, film, manuscripts, CD, DVD Library Ans- To/from libraries, schools Bound Printed Matter Ans- Permanently bound: catalogs, phone books. BMEU Extra Services Ans- Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt Online Services Ans- Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies [Show More]

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