C720 PA wgu, Top Exam Questions with accurate answers, 100% Accurate, graded A+

Document Content and Description Below

C720 PA wgu, Top Exam Questions with accurate answers, 100% Accurate, graded A+ A company that produces motors uses the following check sheet: Why would the company use this check sheet? To cr... eate a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects - ✔✔-To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Durability - ✔✔-Durability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Choose 2 answers Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto charts Control charts - ✔✔-Control charts Run charts The CEO of a service company wants to change the strategy of the company from volume sales to high-quality products. Which philosophy should the CEO implement to emphasize quality over volume? Shewhart's variation reduction Deming's 14 points Ohno and Shingo's kaizen Taguchi's loss function - ✔✔-Deming's 14 points A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools that should be used to measure installer performance? Choose 2 answers Control charts to measure the time elapsed to completion Fishbone diagram to chart the method, material, machine, and manpower Gantt chart to measure how much performance has improved Run charts to chart output around the 14-day central tendency - ✔✔-Control charts to measure the time elapsed to completion Run charts to chart output around the 14-day central tendency Which quality tool examines patterns, flow, and causes of variation of data points over time? Quality function deployment Cause-and-effect matrix Students t-test Statistical process control - ✔✔-Statistical process control A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population. Which tool should be used in this situation? Pareto chart Control chart Scatter plot Histogram - ✔✔-Scatter plot Which two company practices reflect the guiding principles of Six Sigma? Choose 2 answers A company tries to reduce variation in the quality of products it offers. A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. A company emphasizes the variety of suppliers because the variety of outputs are determined by the variety of inputs. A company tries to reduce the variety in the kinds of products it offers. - ✔✔-A company tries to reduce variation in the quality of products it offers. A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. Six Sigma is adopted by a manufacturing company. How can the company use Six Sigma to establish quality improvement? There should be no more than 3.4 defects per million products from a manufacturing company statistically. There should be no more than 6.8 defects per million products from a manufacturing company statistically. There should be no more than 15% of defects per million products from a manufacturing company statistically. There should be no more than 10% of defects per million products from a manufacturing company statistically. - ✔✔-There should be no more than 3.4 defects per million products from a manufacturing company statistically. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics - ✔✔-Conformance Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? Six Sigma Goldratt's theory of constraints Deming's 14 points for management Taguchi methods Ishikawa's quality circle - ✔✔-Ishikawa's quality circle Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? Deming's 14 points for management Juran Institute's management theory Taguchi methods Shewhart cycle Crosby's "Quality Is Free" - ✔✔-Juran Institute's management theory A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? Pareto chart Control chart Scatter plot Histogram - ✔✔-Histogram An appliance manufacturer has two factories located around the world, each with its own capacity: • F1 can make 8 appliances per day. • F2 can make 10 per day. The factories can deliver to two different distribution centers. Every day each distribution center must receive 9 appliances each. The cost to deliver appliances from each factory to each distribution center is listed in the table below: Distribution Center 1 Distribution Center 2 F1 $4 $3 F2 $8 $3 Using the factory production constraints and the delivery costs in the above matrix, what is the lowest cost to deliver all 18 appliances to the distribution centers? $3 $67 $81 $98 $114 - ✔✔-$67 A children's clothing retailer is looking to build a store in a city that happens to be close to one of the company's distribution centers. The retailer opens a retail store on this city's busiest street, which also has other clothing retailers and a department store. Which two factors were influential in opening this store at this location? Choose 2 answers Labor productivity Taxes Proximity to customers Cost of labor Proximity to competitors (clustering) - ✔✔-Proximity to customers Proximity to competitors (clustering) A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each month: January: 20 February: 23 March: 30 April: 60 May: 90 Jun: 120 July: 130 August: 150 September: 100 October: 80 November: 60 December: 30 Which capacity planning strategy should the manager use to achieve this customer demand? Lead Lag Match Adjustment - ✔✔-Match The original capacity in each process for a computer manufacturer's operations is as follows: Parts inventory: 500 units available per day Assembly: 300 units assembled per day Delivery: 450 units processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550 units per day. According to this information, what is the throughput for this computer manufacturer? 550 units/day 500 units/day 450 units/day 200 units/day - ✔✔-450 units/day A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily. What is the efficiency rate for this company? 30% 40% 60% 67% - ✔✔-67% A company makes garage door tracks for residential and commercial customers. The production manager prefers to run all the footage for residential requirements first each day and then change over for the commercial size after the residential orders are completed. The tooling is changed back to the residential size before the end of business each day. Which process strategy is this company using? Continuous flow of standard products on special purpose equipment Batch processing with some product variety on moderately flexible equipment Job shop with high product variety on flexible equipment Project-based with high product variety and low volume on flexible equipment - ✔✔-Batch processing with some product variety on moderately flexible equipment An auto service center that specializes in oil changes has two service bays that serve, on average, a total of 24 cars per eight-hour business [Show More]

Last updated: 2 years ago

Preview 1 out of 20 pages