WGU-C235 - Training and Development: Topics 11 – 13. Top Exam Questions and answers, graded A+

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WGU-C235 - Training and Development: Topics 11 – 13. Top Exam Questions and answers, graded A+ Leadership involves the exercise of: - ✔✔-Influence When one person tries to influence anothe ... r person's actions, the possible outcomes are: I: Resistance II: Compliance III: Commitment IV: Resilience - ✔✔-I, II, and III True or False: Leading and managing are one and the same. - ✔✔-False "Leading is influencing, guiding in direction, course, action, opinion" and to manage means "to bring about, to accomplish, to have charge of or responsibility for, to conduct." All of the following are activities of management EXCEPT: Controlling and problem solving Planning and budgeting Aligning people Organizing and staffing - ✔✔-Aligning people Which of the following is NOT an activity of a leader? Establishing direction Controlling and problem solving Inspiring Motivating - ✔✔-Controlling and problem solving "Leaders are born and not made" is what theory of leadership? - ✔✔-Trait theory According to behavior theory, the best leaders are _________ and __________. - ✔✔-Task-oriented; people-oriented The four behaviors in the Hersey-Blanchard Situational Theory of Leadership are: - ✔✔-Participating, selling, delegating, and telling "Maturity" of the group means: How long the group has been working together How well the members understand the goals and roles How well the group has been performing as a group All of the above - ✔✔-All of the above What leadership behavior should be used when a new group is being formed? - ✔✔-Telling A social learning theory which proposes that much of human behavior is learned observationally through modeling. - ✔✔-Behavior modeling training The term "action learning" refers to which of these descriptions? - ✔✔-Bringing groups of leaders or leaders-in-training together to work on real business problems Coaching relationships work best when the coaches: I: Are empathetic II: Know all the answers III: Are self-confident IV: Tell the employee what to do - ✔✔-I and III Most of the learning about leadership occurs through: - ✔✔-Job experiences The term "externship" means: - ✔✔-Promising employees spending time at another firm True or False: A fully functioning and fully mature group still requires leadership. - ✔✔-False A fully functioning, fully mature group really doesn't need leadership at all, either task- or peopleoriented (Quadrant 4, Delegating). It has become what might be called a "self-directed work group." Which of the following involves transactional leadership? - ✔✔-Motivation Attempts to motivate through frequent interaction and encouragement is considered transactional leadership. What is the transformational leadership trait that provides vision and sense of mission, instills pride, gains respect and trust? - ✔✔-Charisma The ability to monitor and regulate one's own emotions, sense the emotional states of others, and behave in ways that are sensitive and effective in a given interpersonal situation is called: - ✔✔- Emotional intelligence What are the five components of emotional intelligence? - ✔✔-Self-awareness, self-regulation, motivation, empathy, and social skill Trustworthiness, comfort with ambiguity, and openness to change are all hallmarks of: - ✔✔-Selfregulation Empathy is: - ✔✔-The ability to understand the emotional makeup of others; skill in treating people according to their emotional reactions Self-regulation is: - ✔✔-The ability to control or redirect disruptive impulses and moods; the propensity to suspend judgment—to think before acting Which of the following in NOT a strategy of positive leadership? Attitude Meaning Communication Relationships - ✔✔-Attitude Fostering compassion, forgiveness, and gratitude are all traits of: - ✔✔-Positive climate The categories in the Zenger-Folkman model of leadership are: I: Person capability II: Getting results III: Interpersonal Skills IV: Leading change - ✔✔-I, II, III, and IV Effective interpersonal skills help a leader: - ✔✔-Inspire and motivate others All of the following are steps in the Zenger-Folkman approach to leaderships EXCEPT: Develop a behavioral strength Select a complimentary behavior to develop Identify strengths Choose a weakness to develop into a strength - ✔✔-Choose a weakness to develop into a strength True or False: The most effective approaches to leadership development only involve off-the-job opportunities for practice of new capabilities. - ✔✔-False The most effective approaches to leadership development involve on-the-job and off-the-job opportunities for stretch and practice of newly acquired capabilities. True or False: Leaders are born not made. - ✔✔-False "Most of what leaders have that enables them to lead is learned." What does "selling" mean on the Hersey-Blanchard Situational Theory of Leadership? - ✔✔-Explain decisions and provide opportunity for clarification Behaviors that are those aimed at helping employees meet social and esteem needs. - ✔✔-Peopleoriented Effectiveness in leading change and persuasiveness is a hallmark of: - ✔✔-Social skill Formal education programs include: Business games Lectures Adventure learning All of the above - ✔✔-All of the above In The Leadership Challenge, leaders do all of the following EXCEPT: Model the way Encourage the heart Inspire a shared vision Accomplish the great - ✔✔-Accomplish the great A "Learning Organization" is: - ✔✔-A system level concept wherein the organization is characterized by its capacity to adapt to changes in its environment Which of the following is NOT a discipline necessary to become a learning organization? Individual accountability Mental models Systems thinking Shared vision - ✔✔-Individual accountability The deeply ingrained assumptions that influence how we perceive and understand the world around us is called: - ✔✔-Mental models A big picture view of inputs, throughputs, and outputs is called: - ✔✔-System thinking The term "Personal Mastery" refers to: - ✔✔-A high level of competency in a subject or skill area Learning at the group and/or organizational level is called: - ✔✔-Organization development True or False: Organizational development typically takes initiatives from social psychology and sociology. - ✔✔-True The organization development four step problem solving process is: - ✔✔-Diagnosis, intervention, evaluation, and feedback Using some organizational change lever to initiate the change process in an attempt to solve the problem is termed: - ✔✔-Intervention Evaluation is: - ✔✔-Determining if the intervention is working There are both _______ and ________ forces for change in organization development. - ✔✔-Internal; external External factors for change include all EXCEPT: Absenteeism International competition Race Information technology - ✔✔-Absenteeism Internal factors for change include all EXCEPT: Turnover Job dissatisfaction Leadership Acquisitions - ✔✔-Acquisitions What are the three phases of the "ice-cube model [Show More]

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