CPHQ STUDY GUIDE, Questions and accurate answers, 100% approved. Rated A+

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CPHQ STUDY GUIDE, Questions and accurate answers, 100% approved. Rated A+ Government Regulation - ✔✔-According to the Institute of Medicine, which of the following is -not- one of the domai ... ns of quality care? <<<INCLUDES Customization, Safety and Interventions consistent with latest medical findings>>> Independent Contractors - ✔✔-Which of the following groups is least likely to report errors? Abuse - ✔✔-Which of the following is -not- one of the types of quality problems identified by the Institute of Medicine's National Roundtable on Health Care Quality?<<<INCLUDE misuse, overuse and underuse>>> Death - ✔✔-In behavioral health, the most important sentinel event for root cause analysis is <<<NOT discharge, recovery or medication error>>> Prescription-drug use is common and well documented - ✔✔-It is easy to conduct a survey of medication-related errors because <<<NOT there are very few of them, deaths caused by such errors are rarely discovered or such errors have small but noticeable effects on health care costs>>> Preventive efforts - ✔✔-In a successful lean healthcare facility, the largest costs related to quality will be incurred by <<<NOT internal failures, assessment programs or external failures>>> At the beginning of the next meeting - ✔✔-When is the best time to discuss the results of a meeting exit survey? <<<NOT immediately, via email or should not be discussed>>> Dose - ✔✔-Whenever possible, medication orders should be by <<<NOT weight, volume or strength>>> The variability and complexity of the samples in a lab is much higher than in a mfg environment - ✔✔- What is the best explanation for the relatively slow introduction of lean practices into medical labs? Ask for it - ✔✔-A simple but effective way for managers to obtain the support of team members is to <<<NOT threaten punishment, mandate it or ignore them>>> All of the above - ✔✔-A delay in discharging patients is likely to cause recurrent bottle-necks in <<<admissions from ED, the filling of prescriptions and admissions from surgical wards>>> A -rare- condition that has a -small- effect on mortality or morbidity - ✔✔-Which of the following conditions should a quality assessment program -not- examine Diagnostic error - ✔✔-*A doctor fails to administer an indicated test, and the patient's condition deteriorates to the point that he must be admitted to an inpatient facility. This is an example of <<<NOT preventive error, treatment error or communication error>>> At the beginning - ✔✔-When is the best time for chairing during a meeting? <<<NOT one hour beforehand, in the middle or at the end>>> Tradition - ✔✔-Which of the following does -not- contribute to evidence-based practice in healthcare? <<<Clinical expertise, evidence collected by expert panels and patient preferences>>> SIPOC - ✔✔-Which of the following is vastly different from the others? <<<NOT DMAIC, PDCA or PDSA>>> Instantaneous - ✔✔-*In the perfect lean enterprise, delivery to the customer is <<<NOT rapid, customizable or optional>>> For the organization as a whole - ✔✔-A presentation on the basic structures and processes of clinical governance would be most useful <<<NOT for small teams, for the directorate or individual employees>>> Reduces the waste of time and resources - ✔✔-A hospital-wide set of professional standards is important because it <<<NOT eliminates bottlenecks, encourages duplication or minimizes the need for communication>>> The group must have at least six members for it to be feasible - ✔✔-*What is one disadvantage of the visioning strategy for setting goals? <<<NOT it isolates team members, tends to bring internal conflict or tends to reinforce group norms>>> A written set of safety standards - ✔✔-Before conducting a safety audit in an emergency department, an administrator must first obtain <<<NOT a list of employees, a map of department or statistics on adverse events>>> "Were you feeling irritated during the meeting?" - ✔✔-*During a meeting, the facilitator notices that one of the participants is getting agitated. After the meeting, what would be the best question for the facilitator to ask the participant? Variability - ✔✔-*The process chain in a lab is particularly subject to <<<NOT delay, disorganization or conflict>>> Emergency room - ✔✔-Research suggests that the larges proportion of adverse events attributable to negligence occur in the <<<NOT post-trauma unit, surgery unit or maternity ward>>> Verbal orders - ✔✔-Which of the following is the source of the most medication errors? <<<NOT orders that require lab results, high-risk orders or automatic orders>>> "What do you hope to accomplish in this meeting? - ✔✔-*Which of the following is -not- on of the typical questions in a force-field analysis? A decreased need for inspections - ✔✔-The definitive proof of the success of a regulation program is <<<NOT fewer complaints, a boost in morale or an increase in throughput>>> The drugs come in similar packaging - ✔✔-*A hospital manager notices that a significant proportion of the medication errors in the facility involve the same two drugs. What is the most likely cause? <<<NOT widely available, made by same company or habit-forming>>> It is accomplished in about a week - ✔✔-One advantage of the Kaizen approach to DMAIC implementation is that <<<NOT it replicates project-team approach, all team members involved at all phases or can be performed while employees complete normal tasks>>> Longer lead times - ✔✔-*The practice of waiting for certain number of samples before commencing a test run results in <<<NOT fewer bottlenecks, more bottlenecks or shorter lead times>>> Changes must be applied at all levels of the organization - ✔✔-A whole systems approach to clinical governance is important because <<<NOT it isolates particular areas of concern, it can be administered within one week or delays in service provision are rare>>> The prescription should not count towards the pharmacy's yield - ✔✔-*Because of the doctor's poor handwriting, a prescription must be reworked before it leaves the pharmacy. Which of the following is true? <<<NOT the Dr should be reprimanded, the pharmacy should incorporate bar coding or the error should be reported to FDA>>> Minimize the manager's span of control - ✔✔-A hospital manager finds that he is unable to effectively supervise all of the employees who report directly to him. A reorganization of the hospital hierarchy should <<<NOT eliminate subordinates, reallocate material resources or call for the hiring of another manager>>> Medication errors - ✔✔-*Hospitals that implement computerized provider order entry (CPOE) almost always see a decline in <<<NOT diagnostic errors, adverse events or latent errors>>> Filled by different people every time - ✔✔-In a traditional meeting, the timekeeper and the minutetaker roles are <<<NOT filled by the same person, filled by the same two people or filled by others>>> Decreases efficacy of therapy and increases toxicity of other medications - ✔✔-An adverse drug reaction Voting - ✔✔-A meeting of department managers is discussing the catering service and menu for a hospital-wide special occasion. This decision should be made by <<<NOT building a consensus, fiat or brainstorming>>> Installing new technology - ✔✔-*Confronted by excessive WIP levels, many labs take the unhelpful step of <<<SHOULD be decreasing number of test runs, acquiring larger labs or hiring more employees>>> Align the subject matter with the specific tasks of the audience - ✔✔-When establishing a clinicalgovernance training program for the directorate, it is useful to <<<NOT eschew case studies, emphasize the basic concepts of clinical governance, customize instruction for each person>>> Establishing performance metrics - ✔✔-*In the lean enterprise model, what is the first step toward improving quality? <<<NOT reviewing product design, understanding expectations or identifying potential defects>>> Dependability - ✔✔-*Time available divided by time available and time required is the Six Sigma ratio for <<<NOT productivity, customer satisfaction or selectivity>>> Slack Time - ✔✔-*When prescriptions are being prepared, the labeling process begins at the same time as meds are being packaged. However, labeling does not take as long as packaging. The difference in time is an example of <<<NOT just-in-time mfg, mistake proofing or inherent process variation>>> Theory Y - ✔✔-*A hospital manager operates on the assumption that his employees will thrive when they are given responsibility and the opportunity to perform well. The manager's beliefs are aligned with <<<NOT Theory of constraints, Theory X or Theory Z>>> The scope of involvement should be identified - ✔✔-Which of the following steps should be taken before QA activities begin? <<<NOT Responsibility should be shared, the principals should be informed or resources should be pooled>>> The same every time - ✔✔-The protocol for ordering a medication should be <<<NOT customizable, adaptable or determined by inventory>>> Latent Error - ✔✔-*Because the hospital is busy, an anesthesiologist is given less time than usual to examine the infusion device that will be delivering medication to a patient during surgery. The machine malfunctions and the doctors on hand must work feverishly to save the patient's life. This is an example of <<<NOT active, equipment or system error>>> Less than 5 - ✔✔-In a typical hospital, approximately what percentage of errors is reported? <<<NOT Between 25 and 50, 75 or Between 80 and 90>>> Staff orientation and training - ✔✔-A behavioral health specialist notices a particularly high number of restraint deaths at a facility. An analysis of the root causes of these events is most likely to indicate problems with <<<NOT equipment, staffing levels or alarm systems>>> Focus on process rather than content - ✔✔-*A good meeting facilitator will <<<NOT refrain from offering suggestions, focus on content or not ask very many questions>>> Substandard lead time performance - ✔✔-*During the periods with the highest incoming workload, a lab that has not implemented lean practices is likely to have <<<NOT diminished productivity, false positives or selective engagement errors>>> Differentiate them clearly - ✔✔-A much as possible, meds should be standardized. However, when this is impossible, it is important to <<<NOT assume that side-effects will occur, warn clinicians or use only as a last resort>>> It is combined with targeted training - ✔✔-*Individual instruction on clinical governance is most effective when <<<NOT it is delivered to a group, it is delivered before performance appraisal or it is targeted at new employees>> [Show More]

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