CPHQ STUDY GUIDE, Questions and accurate answers, 100% approved. Rated A+

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CPHQ STUDY GUIDE, Questions and accurate answers, 100% approved. Rated A+ Government Regulation - ✔✔-According to the Institute of Medicine, which of the following is -not- one of the domains of quality care? <<>> Independent Contractors - ✔✔-Which of the following groups is least likely to report errors? Abuse - ✔✔-Which of the following is -not- one of the types of quality problems identified by the Institute of Medicine's National Roundtable on Health Care Quality?<<>> Death - ✔✔-In behavioral health, the most important sentinel event for root cause analysis is <<>> Prescription-drug use is common and well documented - ✔✔-It is easy to conduct a survey of medication-related errors because <<>> Preventive efforts - ✔✔-In a successful lean healthcare facility, the largest costs related to quality will be incurred by <<>> At the beginning of the next meeting - ✔✔-When is the best time to discuss the results of a meeting exit survey? <<>> Dose - ✔✔-Whenever possible, medication orders should be by <<>> The variability and complexity of the samples in a lab is much higher than in a mfg environment - ✔✔- What is the best explanation for the relatively slow introduction of lean practices into medical labs? Ask for it - ✔✔-A simple but effective way for managers to obtain the support of team members is to <<>> All of the above - ✔✔-A delay in discharging patients is likely to cause recurrent bottle-necks in <<>> A -rare- condition that has a -small- effect on mortality or morbidity - ✔✔-Which of the following conditions should a quality assessment program -not- examine Diagnostic error - ✔✔-*A doctor fails to administer an indicated test, and the patient's condition deteriorates to the point that he must be admitted to an inpatient facility. This is an example of <<>> At the beginning - ✔✔-When is the best time for chairing during a meeting? <<>> Tradition - ✔✔-Which of the following does -not- contribute to evidence-based practice in healthcare? <<>> SIPOC - ✔✔-Which of the following is vastly different from the others? <<>> Instantaneous - ✔✔-*In the perfect lean enterprise, delivery to the customer is <<>> For the organization as a whole - ✔✔-A presentation on the basic structures and processes of clinical governance would be most useful <<>> Reduces the waste of time and resources - ✔✔-A hospital-wide set of professional standards is important because it <<>> The group must have at least six members for it to be feasible - ✔✔-*What is one disadvantage of the visioning strategy for setting goals? <<>> A written set of safety standards - ✔✔-Before conducting a safety audit in an emergency department, an administrator must first obtain <<>> "Were you feeling irritated during the meeting?" - ✔✔-*During a meeting, the facilitator notices that one of the participants is getting agitated. After the meeting, what would be the best question for the facilitator to ask the participant? Variability - ✔✔-*The process chain in a lab is particularly subject to <<>> Emergency room - ✔✔-Research suggests that the larges proportion of adverse events attributable to negligence occur in the <<>> Verbal orders - ✔✔-Which of the following is the source of the most medication errors? <<>> "What do you hope to accomplish in this meeting? - ✔✔-*Which of the following is -not- on of the typical questions in a force-field analysis? A decreased need for inspections - ✔✔-The definitive proof of the success of a regulation program is <<>> The drugs come in similar packaging - ✔✔-*A hospital manager notices that a significant proportion of the medication errors in the facility involve the same two drugs. What is the most likely cause? <<>> It is accomplished in about a week - ✔✔-One advantage of the Kaizen approach to DMAIC implementation is that <<>> Longer lead times - ✔✔-*The practice of waiting for certain number of samples before commencing a test run results in <<>> Changes must be applied at all levels of the organization - ✔✔-A whole systems approach to clinical governance is important because <<>> The prescription should not count towards the pharmacy's yield - ✔✔-*Because of the doctor's poor handwriting, a prescription must be reworked before it leaves the pharmacy. Which of the following is true? <<>> Minimize the manager's span of control - ✔✔-A hospital manager finds that he is unable to effectively supervise all of the employees who report directly to him. A reorganization of the hospital hierarchy should <<>> Medication errors - ✔✔-*Hospitals that implement computerized provider order entry (CPOE) almost always see a decline in <<>> Filled by different people every time - ✔✔-In a traditional meeting, the timekeeper and the minutetaker roles are <<>> Decreases efficacy of therapy and increases toxicity of other medications - ✔✔-An adverse drug reaction Voting - ✔✔-A meeting of department managers is discussing the catering service and menu for a hospital-wide special occasion. This decision should be made by <<>> Installing new technology - ✔✔-*Confronted by excessive WIP levels, many labs take the unhelpful step of <<>> Align the subject matter with the specific tasks of the audience - ✔✔-When establishing a clinicalgovernance training program for the directorate, it is useful to <<>> Establishing performance metrics - ✔✔-*In the lean enterprise model, what is the first step toward improving quality? <<>> Dependability - ✔✔-*Time available divided by time available and time required is the Six Sigma ratio for <<>> Slack Time - ✔✔-*When prescriptions are being prepared, the labeling process begins at the same time as meds are being packaged. However, labeling does not take as long as packaging. The difference in time is an example of <<>> Theory Y - ✔✔-*A hospital manager operates on the assumption that his employees will thrive when they are given responsibility and the opportunity to perform well. The manager's beliefs are aligned with <<>> The scope of involvement should be identified - ✔✔-Which of the following steps should be taken before QA activities begin? <<>> The same every time - ✔✔-The protocol for ordering a medication should be <<>> Latent Error - ✔✔-*Because the hospital is busy, an anesthesiologist is given less time than usual to examine the infusion device that will be delivering medication to a patient during surgery. The machine malfunctions and the doctors on hand must work feverishly to save the patient's life. This is an example of <<>> Less than 5 - ✔✔-In a typical hospital, approximately what percentage of errors is reported? <<>> Staff orientation and training - ✔✔-A behavioral health specialist notices a particularly high number of restraint deaths at a facility. An analysis of the root causes of these events is most likely to indicate problems with <<>> Focus on process rather than content - ✔✔-*A good meeting facilitator will <<>> Substandard lead time performance - ✔✔-*During the periods with the highest incoming workload, a lab that has not implemented lean practices is likely to have <<>> Differentiate them clearly - ✔✔-A much as possible, meds should be standardized. However, when this is impossible, it is important to <<>> It is combined with targeted training - ✔✔-*Individual instruction on clinical governance is most effective when <<>

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