TICO TEST SAMPLE LATEST QUESTIONS AND ANSWERS 2023-2024

Document Content and Description Below

In representations is it required to show the price including GST/PST?No - No, the total amount to be paid for travel services A regulation in support of an Act describes... - How the rules will be... enforced or applied A representation displayed on a billboard or bus board or any other medium with time or space limitation is NOT required to include? - Registrant's business name, address and registration number Contributions to the Compensation Fund by registrants must be made - Twice a year (at a six-month interval) A client buys a vacation package from ABC Tours on May 1. The departure date is June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler produce the tickets, vouchers, itinerary, and other related documents for the travel agent? - June 1 (14 days before departure) Define Travel Agent: - A person who sells, to consumers, travel services provided by another person All newspaper advertisements must include the following information: - Business name, address, and TICO registration number According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client before booking... - That some days can be cloudy, even in a sun destination Sally Rosa purchases a package tour from ABC agency that includes a return business flight. The airline end supplier becomes bankrupt during Sally's trip and she is stranded at the destination. She purchases a business class flight home and then makes a claim on the Compensation Fund. Will her claim for reimbursement of the flight home be successful? - Yes, because the Fund will cover only the value of the unused portion of the original ticket T/F: The Fund will NOT reimburse travel agents for any commissions, any service charge owing on the travel services purchased by the customer, or travel services purchased through an Alberta travel agency - True The best description of Ontario's Travel Industry Act, 2002, is that it... - Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario The phrase: "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the: - Mission/vision statement of TICO Which is NOT a Force Majeure? - Floods - Hurricanes - Riots - Mechanical - Mechanical ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC still puts a photograph of the resort from 1965 in the brochure to show off the location's beauty. In fact, the resort has NOT been upgraded or renovated since 1965 and has become run-down and outdated. Has ABC done anything wrong in its brochure? - Yes, because the photograph does not accurately depict the current condition of the resort T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they wish to stay at is holding the Pebble Beach Open Golf Tournament during the week the couple wants to travel. The travel agent is obligated to inform the client of this fact - True A consumer selects a package tour from a travel wholesaler's brochure. The hotel included in the package is some distance from town, which appeals to the consumer who wants a quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop noise outside her room as the hotel starts construction of a new swimming pool. Who is to blame for this consumer's dissatisfaction? - The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that all the travel arrangements for Dorothy and David Black were "perfect". The couple paid ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he charged as a destination specialist. What will TICO do? - Refuse the claim because the Compensation Fund does not cover service fees ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up" TICO would not consider this acceptable because... - The Regulation states that consumers must know the exact cost of all the travel Claimants who wish to appeal to a Board decision are entitled to a hearing before the Tribunal as long as they mail or deliver a written request to the Registrar and the Tribunal within: - 15 days after being informed that their claim was denied Are travel agents and travel wholesalers (registrants) entitled to make a claim on the Compensation Fund? - Yes, as long as they meet the requirements. [Show More]

Last updated: 2 years ago

Preview 1 out of 8 pages