BUS 341 Conflict_Resolution_Milestone_Final_Test 2020 | BUS341 Conflict_Resolution_Milestone_Final_Test _A Grade

MILESTONE Score You passed this Milestone 20 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following is the best time to engage in the courageous/difficult conversation pr ...

MILESTONE Score You passed this Milestone 20 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following is the best time to engage in the courageous/difficult conversation process? During a provocative event, so the parties can evaluate their actions in the moment Long enough after a provocative event that both parties are calm and not experiencing a fight/flight reaction Once both parties have indicated an openness to changing their positions if presented with a good argument Immediately after a provocative event, in order to prevent further escalation CONCEPT Courageous/Difficult Conversation 2 What is the most common reason someone may feel he or she is part of a group? A perception of being different from others in the group Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 13 7/30/2020, 9:39 PMA perception of being superior to others in the group A perception of being similar to others in the group A perception of being inferior to others in the group CONCEPT Why and How Do Humans Group? 3 "Organizational culture" refers to which of the following? A culture with very firm and structured rules A culture whose norms have not changed for a long period of time A culture that is also a political state or nation The set of norms that develops in a workplace or other task-based group CONCEPT Cultural Model Applied to Smaller Groups 4 During the iterative process, an "a-ha moment" may occur for either the parties or the conflict resolver, which often __________ the process. speeds up or hastens worsens or regresses slows down or impedes Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 13 7/30/2020, 9:39 PMimpedes or hastens CONCEPT Resolution Requires Repetition 5 Select the term that describes the act of focusing parties' attention on tangible actions and conditions within a conflict, rather than perceived innate qualities of the parties. Arbitration Positional bargaining Blaming People vs. problems CONCEPT Separating People and Problems 6 Unlike mediation, conciliation attempts to do which of the following? Meet each party's needs through a collaborative effort Decide the outcome after reviewing the evidence in the case Offer opinions and suggestions if asked by either party Gain concessions from each party to craft an agreement Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 13 7/30/2020, 9:39 PMCONCEPT Conciliation 7 Which of the following terms describes the set of relationships between components and their behaviors within a system? Outputs Interconnectivity Structure Inputs CONCEPT What Are Systems? 8 Which of the following statements about the amygdala is true? It can be easily controlled. Its role is to recognize potential threats. It can de-escalate conflict in intense situations. It only produces an emotional response. CONCEPT The Amygdala and Fight/Flight Reaction 9 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 13 7/30/2020, 9:39 PMMovement of a conflict from a more intense or harmful stage to a less intense or harmful one can be described by which of the following terms? Escalation Post-conflict De-escalation Resolution CONCEPT Resolution and Post-Conflict 10 The United States mediation process values __________ in conflict resolution. political power a low power distance a high power distance social status CONCEPT High and Low Power Distance 11 Negative perceptions of gender traits often cause __________. cultural norms Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 13 7/30/2020, 9:39 PMrole changes stereotyping cultural dialogue CONCEPT Gender in Culture 12 Which of the following statements accurately describes the relationship between attribution bias and trust? Attribution bias helps a conflict intervener build trust between parties. Parties in a conflict use attribution bias to damage each other's credibility. People who are prejudiced by attribution bias tend not to trust anyone. People with attribution bias tend to trust members of their own groups and those with similar histories. CONCEPT Trust, Credibility, and Authority 13 Which of the following is the best tool for gathering data to conduct a conflict analysis? Reading past conflict analyses of the dispute Interviewing direct parties in the dispute Mapping out the parties' positions Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 13 7/30/2020, 9:39 PMInterviewing indirect parties in the dispute CONCEPT Gathering the Data to Analyze 14 A high reaction threshold, in terms of the fight/flight reaction, describes which of the following? Requiring the body to produce a more intense physical reaction in a specific circumstance Requiring the body to produce a more intense emotional reaction in a specific circumstance Requiring a smaller perception of threat to trigger the fight/flight reaction in a specific circumstance Requiring a greater perception of threat to trigger the fight/flight reaction in a specific circumstance CONCEPT Raising the "Reaction Threshold" 15 Joanne's room was a mess; she always left her things lying around. When her mother finally had enough, she scolded Joanne. Joanne's sister heard the yelling and spent the rest of the afternoon in her room to avoid running into her sister or her mom, as she knew from experience that after a fight they stayed edgy and would yell at her for no good reason. This is an example of which of the following? A cultural norm Systemic thinking Intergroup behavior Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 13 7/30/2020, 9:39 PMThe ripple effect CONCEPT Issues vs. Patterns 16 Which of the following is NOT traditionally considered a feminine trait in American culture? Willingness to go along with others’ wishes Self-confidence Aversion to risk Indirect speech CONCEPT Masculine and Feminine Traits 17 Tom and Bill have been fighting a lot over a project that their department has been working on. At the company Christmas party, Tom spent some time chatting with another coworker named Mary. He told her that Bill has been impossible to work with, mostly because he is just a lazy and unmotivated person who only got the job because his father-in-law is a big client. Tom suggested to Mary that she should apply for a transfer into his department, so that he would have someone he trusted and knew would do a great job working with him. Meanwhile, on the other side of the room, Bill was talking to Jared, a coworker within their department. Bill was explaining that Tom is the reason the project is going so poorly, as he is so competitive and arrogant that he bulldozes everyone into agreeing with his ideas even if they aren't good. Bill said that although he has tried to slow Tom down to consider their options, Tom just isn't willing to listen to anyone but himself. Bill suggested to Jared that he should ask their boss if he could join in on the project, so Bill would have someone else to work with who can slow Tom down. Which stage of conflict are Bill and Tom in? Discomfort Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 13 7/30/2020, 9:39 PMPre-conflict Post-conflict Tension CONCEPT Tension 18 Which of the following is NOT an element of assertive communication? Empathy/validation Statement of problem The speaker clearly stating his or her wants Reflecting CONCEPT Assertive Communication 19 Which of the following statements would most fit with a compromising conflict style? “This is non-negotiable.” “Well, clearly you don't care about my needs, so let's just do it your way!” “I'm tired of arguing. Let's just deal with this later.” Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 13 7/30/2020, 9:39 PM“How about we each get half of what we want?" CONCEPT Compromising 20 During the conflict resolution process, thinking in integrative terms rather than distributive terms will ensure that the parties focus on __________ rather than __________. postions, interests opinions, interests opinions, positions interests, positions CONCEPT Conflict as Partnership 21 Which of the following may be a challenge for conflict resolution in the workplace? There may be union laws that conflict with some resolution processes. There may be status differences between the conflicting parties. The resolution process may run counter to the existing channels of communication. All of the answer choices are correct. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 13 7/30/2020, 9:39 PMCONCEPT Adapting CR Processes to Workplace Rules 22 An intervener can encourage reluctant parties to participate in a conflict resolution process by doing which of the following? Promising the parties that they will get their interests met Selecting a process that is well-suited to the conflict and the parties Acknowledging the correctness of the parties' perceptions and opinions Convincing the parties that it's too dangerous to let the conflict continue CONCEPT Creating Buy-In to a Conflict Resolution Process 23 Which of the following is an advantage of consensus-based decision making? It may reveal multiple perspectives on a decision. It only allows the parties to give simple responses to questions. It focuses attention on the interests of only the most directly involved parties. It is faster than other forms of decision making. CONCEPT Consensus-Based Decision Making 24 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 13 7/30/2020, 9:39 PMWhich of the following theories sees conflict as a competition between the goals of different groups or individuals based on a perception of limited resources? Realistic Conflict Theory Intercultural Styles Theory Transpersonal Theory Thomas-Kilmann Theory CONCEPT Realistic Conflict Theory 25 Eric was a successful banker who frequently rode his bike to work to avoid having to park in the downtown area where his office was located. He brought his suit to the office in a shoulder bag and changed from his biking clothes before work. One morning, he entered the office and found his boss leading some new interns around. One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike messengers when most things can be emailed or faxed?” Eric laughed and explained that he works at the bank but rides his bike to work. The intern believed that Eric was a bike messenger because of which of the following? Verbal communication Cognitive dissonance Unintentional communication Emotional bias Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 13 7/30/2020, 9:39 PMCONCEPT Communication Is Constant © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 13 of 13 7/30/2020, 9:39 PM