CFA Exam 27 Questions with Answers 2023,100% CORRECT

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CFA Exam 27 Questions with Answers 2023 Our Mission Statement - CORRECT ANSWER We are REMARKable people. Creating REMARKable experiences Showing, REMARKable care Our six Core Values - CORRECT ... ANSWER Customers First, Continuous Improvement, Contagious Optimism, Culture of Encouragement, Character, Competence, & Chemistry, Culturally Intelligent H.E.A.R.D. Model - CORRECT ANSWER Hear Empathize Apologize Resolve Delight ACT Model - CORRECT ANSWER Acknowledge the situation, Remain Calm, Consider the Context, Collaborate with others, Take action to resolve the situation Core 4 - 1st Mile - CORRECT ANSWER Create eye contact, Share a smile, Speak with a friendly tone, Always say "My Pleasure" Winning Hearts Every Day - CORRECT ANSWER Genuine Hospitality, Fast & Accurate Service, Great Food, Clean & Safe Environment Chick-fil-A Corporate Purpose - CORRECT ANSWER To glorify God by being a Faithful steward of all that's entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A Brand Positioning Statement - CORRECT ANSWER Inspiring people to take good care of each other Commitment to Hospitality Service Principle - CORRECT ANSWER Treat all with honor, dignity, and respect Create a Moment - 2nd Mile - CORRECT ANSWER Offer a warm welcome & fond farewell, Personalize with Guest's name, Check-in with Guests, Find the "little things" to spread joy Class A - CORRECT ANSWER wood and paper Class B - CORRECT ANSWER grease, oil, chemicals Class C - CORRECT ANSWER electrical fires Class D - CORRECT ANSWER Flammable metals T - CORRECT ANSWER Transportation I - CORRECT ANSWER Inventory M - CORRECT ANSWER Motion W - CORRECT ANSWER Waiting O - CORRECT ANSWER Over/under production O - CORRECT ANSWER Over complicating D - CORRECT ANSWER Defects Y - CORRECT ANSWER Your team members 1 s - CORRECT ANSWER Sort 2 s - CORRECT ANSWER Set in order 3 s - CORRECT ANSWER Standardize S - CORRECT ANSWER Sustain S - CORRECT ANSWER Shine [Show More]

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