CFA Exam 37 Questions with Answers 2023,100% CORRECT

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CFA Exam 37 Questions with Answers 2023 Which symptoms should be reported to a manager? - CORRECT ANSWER Vomiting, diarrhea, jaundice, sore throat with fever, and all covid-19 sumptoms What ar... e the Big Five illnesses that should be reported to a manager? - CORRECT ANSWER Hepatitis A, norovirus, Salmonella, Shigella, E. Coli Causes of food borne illness - CORRECT ANSWER Consuming contaminated food or beverage Temperature for holding hot food - CORRECT ANSWER State standard: 135 CFA standard: 140 HMB standard: 145 Safe holding temperature for cold food - CORRECT ANSWER 40 degrees or lower Define critical control points - CORRECT ANSWER Any point where hazards can be prevented or eliminated, particularly in the cool down process Describe the first critical control point in the cool down process - CORRECT ANSWER Store chicken in a bin with a date dot sticker and stick in a low boy until it reaches 70 degrees Describe the second critical control point in the cool down process - CORRECT ANSWER Lay chicken out on a tray with a different date dot, and cool to 40 degrees Bodily fluid clean up procedure - CORRECT ANSWER 1. Cover with yellow spill pads 2. Place wet floor sign 3. Spray disinfectant over spill pads and surrounding area 4. Acquire double bag, triple gloves, and an apron 5. Wipe spill and collect pads 6. Discard one set of gloves 7. Spray disinfectant and wipe down 8. Dispose the towel and another set of gloves 9. Discard the bag, the apron, and the last set of gloves 10. Spray disinfectant and wait 10 mins 11. Wash and sanitize hands 12. If it's a food contact surface, clean and sanitize one last time What is FIFO? How is it important? - CORRECT ANSWER It stands for "First in, first out." It means moving older food and supplies up to the front to make sure we use those before getting to the new items in order to ensure food safety and proper holding times." What is biological contamination? - CORRECT ANSWER When bacteria or other harmful microorganisms appear in food What are two examples of biological contamination? - CORRECT ANSWER Viruses and bacteria (any microorganism that can cause FBI) What are some examples of how to prevent biological contamination? - CORRECT ANSWER Wash your hands; temp products; follow FIFO; use datedots What is chemical contamination? - CORRECT ANSWER The appearance of a chemical substance in food What are some examples of how to prevent chemical contamination? - CORRECT ANSWER Wash your hands; ensure proper storage of chemicals What is physical contamination? - CORRECT ANSWER Occurs when physical objects appear in food (i.e. metal, jewelry, bugs) Why is cross contamination not its own type of contamination? - CORRECT ANSWER It's the process by which microorganisms are unintentionally transferred from one substance to another; an example of biological contamination What is TPHC? - CORRECT ANSWER Time as a Public Health Control; allows us to avoid the challenge of keeping under 40 degrees during peak times by relying on time as a safeguard as opposed to temperature (i.e. reason for datedots while cooling chicken) How to prevent E. Coli - CORRECT ANSWER Wash your hands properly; cook to proper temperatures; don't let anyone sick come to work How to prevent Hepatitis A - CORRECT ANSWER (found in undercooked fruits, veggies and shellfish) Get vaccinated; wash your hands; How to prevent Salmonella (Non-typhoidal) - CORRECT ANSWER (found in intestines of mainly poultry) Cook chicken and eggs to required temperatures; wash your hands; avoid cross contamination How to prevent Norovirus - CORRECT ANSWER ("Stomach flu") wash your hands; don't let anyone sick work; sanitize surfaces consistently; wear gloves when handling food How to prevent shigella - CORRECT ANSWER Wash your hands; send anyone with symptoms home; cook food to required temperatures; use gloves when handling food HEARD - CORRECT ANSWER Hear Empathize Apologize Resolve Delight When do we use HEARD? - CORRECT ANSWER If something goes wrong or a customer complains about their order Core 4 - CORRECT ANSWER 1.) Create eye contact 2.) Share a smile 3.) Speak with a friendly tone 4.) Always say my pleasure Language of Hospitality - CORRECT ANSWER sir, ma'am, my pleasure, beverage, how may i serve you... Corporate Purpose - CORRECT ANSWER "To glorify God by being a faithful steward of all that has been entrusted to us, and making a positive influence on all who come in contact with Chick-fil-a." CFA WashPA Vision - CORRECT ANSWER To win the heart of Washington by being the most caring organization they come in contact with." CFA WashPA Promise - CORRECT ANSWER A better you and a brighter Washington. H - CORRECT ANSWER Hear E - CORRECT ANSWER Empathize A - CORRECT ANSWER Apologize R - CORRECT ANSWER Resolve D - CORRECT ANSWER Delight 2nd Mile - CORRECT ANSWER 1.) Offer a warm welcome and fond farewell 2.) personalize with guest's name 3.) check-in with guest 4.) find the "little things" to spread joy Winning Hearts Strategy - CORRECT ANSWER 1.) Genuine Hospitality 2.) Fast & Accurate Service 3.) Great Food 4.) Clean & Safe Environment [Show More]

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