GEN 499 Conflict_Resolution_FINAL_Milestone_Test_2020 | GEN499 Conflict_Resolution_FINAL_Milestone_Test_Graded A

You passed this Milestone 24 questions were answered correctly. 1 question was answered incorrectly. 1 Conflict between coworkers occurred in a company's marketing department when senior leadership decided to discon ...

You passed this Milestone 24 questions were answered correctly. 1 question was answered incorrectly. 1 Conflict between coworkers occurred in a company's marketing department when senior leadership decided to discontinue numerous products, which meant many jobs were then eliminated. This is an example of which of the following?  Interconnectivity  System components  Increased efficiency  Attribution bias CONCEPT Ripple Effects in Systems 2 Unlike mediation, conciliation attempts to do which of the following?  Meet each party's needs through a collaborative effort  Decide the outcome after reviewing the evidence in the case  Offer opinions and suggestions if asked by either party  Gain concessions from each party to craft an agreement CONCEPT Conciliation 3 Which of the following is the best tool for gathering data to conduct a conflict analysis? Interviewing direct parties in the dispute  Interviewing indirect parties in the dispute  Mapping out the parties' positions  Reading past conflict analyses of the dispute CONCEPT Gathering the Data to Analyze 4 Events within a conflict that either initiate a part of the conflict or occur in response to another event can be considered which of the following?  Underlying factors influencing the conflict  Consequences of the conflict  Causes or consequences of the conflict  Causes of the conflict CONCEPT Causes and Consequences 5 Which of the following is the best outline for a problem statement?  How can Party A's needs be met without Party B becoming upset?  How can we decide if Party A's or Party B's needs are more important?  How can we meet all of Party A's needs while still meeting some of Party B's needs?  How can we meet all of Party A's needs, as well as all of Party B's needs? CONCEPTCreating a Problem Statement 6 The collaborating conflict style places great emphasis on which of the following?  Keeping discussion focused on tangible solutions  Preventing negative outcomes  Encouraging both parties to make compromises  Allowing parties to vent their feelings CONCEPT Collaborating 7 What are rules or norms developed around in an organizational culture?  The goals or purposes of competing organizations  Factors that directly or indirectly impact the specific goal or purpose of the organization  What the boss or CEO thinks is right  The results of a general vote by all employees CONCEPT Cultural Model Applied to Smaller Groups 8 Lori and her brother, Aaron, always argued and could be very critical and insulting when they fought. Now adults, they were still hostile, but during their most recent argument, Lori decided to calm the situation by changing the way she spoke to Aaron. As Aaron shouted at her, Lori began to consciously take long, slow, deep breaths. Given the information above, what is the best explanation for why Lori began breathing differently? To prepare to express anger non-constructively  To prepare to express anger constructively  To give herself time to think of a reply  To counter her body’s adrenaline response CONCEPT Quelling the Adrenaline Response 9 Which of the following examples demonstrates a conflict that has occurred due to status?  Jennifer told Tina, "Ever since Joe was promoted he doesn't hang out with us anymore. He must think he's better than us!"  Claire asked her boss, "Should I look for a new job? It seems like the company is about to lay off some people."  Ken told Thad, "I really hope I get that promotion!"  Henry told Joe, "Watch out for Harold— he can't keep a secret!" CONCEPT Status and Role in Groups 10 Which statement best indicates a conflict made more intense by the importance of a family relationship to the speaker?  “Be fair, Rory. It’s your brother’s turn to play the video game now. You had your turn."  “Son, why didn’t you come home last night? You know we have an appointment this morning.”  “Dave, come on! You can’t really think I’d agree to that suggestion, can you?” “Mom, I hate it when you criticize me like that! I feel like you just don’t accept me for who I am!” CONCEPT Dynamics of Family Conflict 11 Which of the following is a stage of the conflict consulting process?  Action planning  Clarifying questions  Exploring options  Opening dialogue CONCEPT Conflict Consulting 12 Which of the following terms describes a person who is not involved in a conflict, but is affected by the outcome?  Bystander  Third party  Outsider  Indirect party CONCEPT Parties and Context 13 Which of the following scenarios demonstrates an internal filter in the communication process? Alice asks Maria what kind of pizza she wants, but Maria can't hear her over the television.  Denise tells Jeff that she needs his report by noon, but Jeff has his headphones in.  Melanie's two-year-old son draws a picture, but Melanie can't tell what it is.  Kelly goes to a new restaurant for dinner, but the menu is written in a language she doesn't know. CONCEPT Internal and External Filters 14 Which of the following is a chemical substance in the body associated with the fight/flight reaction?  Testosterone  Dopamine  Adrenaline  Estrogen CONCEPT The Amygdala and Fight/Flight Reaction 15 How do parties become aware of their unmet needs in the incident stage?  Through a formal negotiation process  Through a vague sense of unease  Through mutual acquaintances  Through a concrete occurrenceCONCEPT Incident 16 Which of the following statements best describes the competing conflict style?  When using this style, one party seeks to get his/her own needs met by attacking the other party.  When using this style, one party seeks to convince the other party of the merits of his/her position through debate.  When using this style, one party seeks to meet his/her own needs at the expense of another party's needs.  When using this style, one party seeks to achieve the mutual and respective goals of both parties. CONCEPT Competing 17 Which of the following statements about separating people from problems is true?  A person's innate sense of "self" is unstable and thus most often the cause of conflict.  While actions are in a person's immediate control and can be changed, that person's innate sense of "self" is less changeable.  When a person's actions or behaviors are not appropriate, it is because of who that person is.  In order to change a person's behaviors and actions, you should first focus on changing that person's innate sense of "self." CONCEPT Separating People and Problems 18No one remembers what began the conflict between two neighboring families; however, their years of hostility have occasionally become violent, such as when the two fathers got into a fist fight. One afternoon, a lightning strike started a fire on one family's lawn. The fire spread rapidly, threatening both homes. Members of each family called the fire department and rushed outside with buckets of water. The oldest child in each family ran to get a garden hose to try and contain the fire. Although the two families were in long-standing conflict, they worked together to contain the fire. According to Realistic Conflict Theory, which of the following describes this action?  Victory for one family  Resolution of their conflict  Risk  Superordinate goal CONCEPT Realistic Conflict Theory 19 Which of the following question types is best for confirming an assumption?  Short answer question  Leading question  Yes/no question  Open-ended question CONCEPT Asking Clarifying Questions 20Which of the following is NOT traditionally considered masculine in American culture?  An accommodating conflict style  Confidence  A competing conflict style  Emotional stability CONCEPT Gender and Conflict Style 21 Jim and Bob are in a mediation over a landlord-tenant dispute. Bob has said that his main interest is in getting the rent check by the fifth of each month, as the property and maintenance bills are due shortly after. Which of the following statements might a mediator say to Jim to help him see that meeting Bob's needs is as important as meeting his own?  Take a moment to explain to Bob why you don't want to pay by the fifth of each month, to help him agree with your side.  Do you see that Bob isn't intentionally trying to give you a hard time?  So you understand that Bob needs the rent check by the fifth of each month, right?  Is there a reason you cannot give Bob the rent check by the fifth? If not, can we say that this is an interest we need to meet? CONCEPT Conflict as Partnership 22 Daniel spent a great deal of time out of the office researching a very difficult project for work. Stopping by his desk, he found a picture of himself with the caption, "Missing." He stormed into his boss's office and complained of harassment."The picture was my idea," his boss told him. "I thought you might be stressed from the project, and I wanted to give you a laugh." "I'm sorry I overreacted," Daniel said. "I feel like some people here don't realize that I'm working hard on research when I'm out of the office. I thought I was being criticized." Which of the following best describes, in the context of communication, the effect of Daniel’s internal filter in this situation?  The information was not encoded.  The code was not shared.  The message was misunderstood.  The message was not received. CONCEPT Communication Is Constant 23 Which of the following is NOT an example of proxemics?  Standing right next to someone while talking to him/her  Standing on a stool while speaking  Keeping your office door closed  Speaking loudly to someone during a conversation CONCEPT Proxemics 24 The individualist worldview believes that an individual's interests, beliefs, and goals are __________ the harmony of the group to which that individual belongs.  comparable to less important than  more important than  as important as CONCEPT Individualism and Collectivism 25 Elder Care Conflict Resolution should only be utilized when the elder involved lacks __________.  a full mental capacity  dependents  good judgment  power of attorney CONCEPT Elder and Child Care Conflict Resolution © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOP