*NURSING  >  SUMMARY  >  PROFESSIONAL NURSING :Semester One Practical Nursing CPNRE Preparation Notes (All)

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PROFESSIONAL NURSING :Semester One Practical Nursing CPNRE Preparation Notes

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Communication can be defined as a process by which information is exchanged between individuals o We cannot have a relationship without communication o 90% of communication is non-verbal o The inte ... nt of any communication is to elicit a response o Communication is a process and have 2 main purposes: a) To influence others b) To obtain information o It can occur on an intrapersonal level-within a single individual (self-talk), interpersonal level as well as on group levels o Nurses who communicate effectively are better able to collect assessment data, initiate interventions, initiate change that promotes health, and prevent the safety and legal problems associated with nursing practice Modes of Communication Nonverbal- body language- eye contact, gestures, proxemics, facial expressions Verbal- speaking- consider denotative- literal and connotative- emotional meanings of words Electronic- texting Factors that Affect Communication o Culture o Values, perceptions and attitudes o Territoriality o Personal space o Roles and relationships o Age/development o Gender o Environment- internal/external Factors that Hider Effective Communication o Stress- this can be interpreted by the patient and a clear message is not sent o Communication barriers- can include: distractions, poor planning, opposing personalities o Communication pitfalls- include: giving advice, making others wrong, being defensive, judging the other person, being patronizing, giving false reassurance, asking “why” questions and blaming others [Show More]

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