Class: Developing Effective Teams
Unit 1: Developing Effective Teams
Challenge #1: Creating a Strong Team
1. Select the stage of team development that aligns with this statement from Laura's pep
talk: Storming
2
...
Class: Developing Effective Teams
Unit 1: Developing Effective Teams
Challenge #1: Creating a Strong Team
1. Select the stage of team development that aligns with this statement from Laura's pep
talk: Storming
2. Which stage of team development does this represent: Adjourning
3. In which stage of team development are these staff members: Norming
4. Select the statement that is true about high performing teams: Team members have
clearly-defined roles, which lead to accountability and empowerment.
5. Select the statement that is true about high performing teams: Strong communication
leads to clear expectations
6. Select the statement that is true about high performing teams: High performing teams
are able to come up with more rapid solutions and have increased productivity.
7. Select the statement that is true about team goals: Team goals should take individual
role responsibilities into account.
8. All of the following statements are true about team goals, EXCEPT: Long-term goals are
the most important factor of team performance.
9. Select the most effective method of generating team goals: Each team member
generates ideas and presents them to the team manager, who then creates common
team goals.
10. Which two of the following statements represents the “time-phased” portion of a
SMART goal: By the end of the year, all staff should be trained on the new system; The
project is due to be fully complete in December.
11. Which of the two following statements represents the “action-oriented” portion of a
SMART goal: After the design is approved, Jessica and Sam will begin engineering the
new database; The next steps are for Matthew to research best practices for electronic
record keeping, and Ayla to outline approaches.
12. Which two of the following statements represents the “specific” portion of a SMART
goal: As part of this project, we will ensure that the updates we make to our system are
aligned with industry best practices for record keeping; We will create two new pages
on our website, one to schedule online appointments through our new booking system,
and one that allows clients to access their pets’ medical records.
13. Which statement is true regarding defining team member roles: Teams with poorly
defined roles may leave work undone due to unclear responsibility.
14. Select one issue that commonly results from poorly defined roles: The team is less
efficient.
15. Which statement is true regarding defining team member roles: When roles are not
clearly defined, two or more team members may put effort into the same task.
16. Which statement regarding the benefits of cross training is NOT true: A team with cross
trained team members includes individuals with a more concentrated, specialized role.
17. Select the option that is NOT a benefit of cross training: Team members are able to
eliminate any grey areas of responsibility.
18. Select the option that is NOT a benefit of cross training: Team members can be given
overlapping responsibilities, enabling duplication of effort.
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