OTF Audit Exam 37 Questions with Verified Answers,100% CORRECT

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OTF Audit Exam 37 Questions with Verified Answers True or false: Drinks are allowed at the front desk. - CORRECT ANSWER False True or false: All staff must wear a mask while working in the studi... o. - CORRECT ANSWER True True or false: SA's must make sure all hand sanitizer stations and wipe dispensers are full. - CORRECT ANSWER True When are temp checks performed for members? - CORRECT ANSWER During sign-in What are the symptom questions SAs must ask members? - CORRECT ANSWER Signs, Symptoms, or Exposure When may members enter the studio? - CORRECT ANSWER 5 mins prior to start time True or false: Members do NOT need to wear a mask during check-in. - CORRECT ANSWER False Where must waitlist members wait? - CORRECT ANSWER Their car True or false: OTBeat loaners are discontinued for members. - CORRECT ANSWER True What is the first step of the staff arrival procedure? - CORRECT ANSWER Perform temp check How many people are allowed in classes right now? - CORRECT ANSWER 21 Where is the AED device located? - CORRECT ANSWER Inside the studio, on the wall above the water fountains. Where are the fire extinguishers located? - CORRECT ANSWER In the hallway beside studio exit door and inside stockroom. True or false: All lobby TV's must broadcast approved OTF media. - CORRECT ANSWER True What is the Quit Free Guarantee? - CORRECT ANSWER Join Premier and utilize 3 classes a week (so 12 within the 30 day period) if you aren't satisfied, then you get your money back. Does the Quit Free Guarantee include the HRM purchased? - CORRECT ANSWER No. How much is the OTBeat Burn payment plan? - CORRECT ANSWER 3 installments of $39.87 How much is the OTBeat Core payment plan? - CORRECT ANSWER 2 installments of $43.35 True or false: OTbeats on the payment plan can go home with owner before its first billing. - CORRECT ANSWER False What happens if a member utilizing the OTBeat payment plan fails to pay all HRM payments? - CORRECT ANSWER They will be sent to collections. Where are the OTBeat payment plan papers located? - CORRECT ANSWER In orange binders with MA; in drawer section What is our current studio goal? - CORRECT ANSWER 430 members by the end of the month with 30 new joins. What is the first step in our lead generating process? - CORRECT ANSWER Events True or false: In effort to generate leads, we have OTF free class passes inside The Avenue coupon book. - CORRECT ANSWER True Where do we hand our free class cards in effort to generate leads? - CORRECT ANSWER In our local area Where do we go over Rules & Policies with a New Join? - CORRECT ANSWER During POS How many classes should you be pre booking at POS? - CORRECT ANSWER 4 What do you do with the app when we have a New Join? - CORRECT ANSWER Go over the app and help them set it up. What is the late cancel policy? - CORRECT ANSWER Members can cancel out of the class up to 8 hours before start time. Once within the 8 hour window, if the member does not show up to class, they are Late Cancelled. COVID and emergencies are exceptions. What is the process for getting members off the waitlist? - CORRECT ANSWER Pushing members into class throughout the day when there are cancellations and then contacting them to confirm that spot. If they decline, move onto the next person in line. True or false: NEVER ask a lead if they want to bring anyone in with them while booking first class. - CORRECT ANSWER False What are touch points for low and under usage members? - CORRECT ANSWER Send them a text and then we follow up later with a call. What is our 30 second sales pitch? - CORRECT ANSWER We are a 1 hour full body group workout. We focus on heart rate based training guaranteed to produce results. Science backed and technology tracked so you can burn more calories post workout and see those results in real time. Each workout is inspired and led by a certified coach to make sure you don't overtrain or under train. What are the 5 objections we get at POS? - CORRECT ANSWER 1. Time 2. Spousal 3. Think about it 4. Financial 5. Shopping around What is the Daily Production Model for SAs? - CORRECT ANSWER -40 contacts -10 self generated leads -4 appointments -2 sales 5 Points of the Hand Off to a coach? - CORRECT ANSWER 1. Introduce intro to the coach 2. Current fitness routine 3. Goals 4. Restrictions 5. High five save five 4 stages of overcoming objections at POS? - CORRECT ANSWER 1. Empathize 2. Isolate 3. Redirect 4. Make a suggestion [Show More]

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