Com 312 ASU Exam 59 Questions with Verified Answers
From the Lecture slides, start with your bottom line when determining your starting offer (or first counteroffer):
Fall 2017 - CORRECT ANSWER False
____is based
...
Com 312 ASU Exam 59 Questions with Verified Answers
From the Lecture slides, start with your bottom line when determining your starting offer (or first counteroffer):
Fall 2017 - CORRECT ANSWER False
____is based on an (intermodal) metric of value by which people compare different commodities and calculate exchange and cost/benefit ratios. - CORRECT ANSWER Market Pricing
Referent Power is the same as: - CORRECT ANSWER Charismatic Power
In what way can resources be used in negotiation? - CORRECT ANSWER in exchange and pressure tactics
Establishing credibility through honest and accurate statements is an example of: - CORRECT ANSWER Calculus-Based Trust
Which of the following statements about source credibility is true? - CORRECT ANSWER People appear more or less credible because of their "presence."
Negotiators in communal-sharing relationships tend to craft better quality agreements compared with those in other kinds of negotiations - CORRECT ANSWER True
Typically we think at 600 words per minute. - CORRECT ANSWER False
Which is not one of the five groupings of power from the book? - CORRECT ANSWER Third Party
According to Martin Davidson, perceived issue complexity is an assessment of how intricate the issues driving the conflict are. - CORRECT ANSWER True
Compromise and _______ styles are the best for achieving productive conflicts. - CORRECT ANSWER Collaborate
According to Behar, face in indirect-confrontation cultures is a person's social reputation. - CORRECT ANSWER True
Research has shown that likeability is less important than other credibility factors. - CORRECT ANSWER True
In general, two-sided messages are considered to be more effective than one-sided messages. - CORRECT ANSWER True
Minimizing personal self-disclosure is an example of: - CORRECT ANSWER Managing Identification-Based Distrust
The recency effect: - CORRECT ANSWER states the tendency for the last item presented to be the best remembered.
The principle of scarcity suggests that people are harder to influence when they feel that they are obtaining a scarce resource. - CORRECT ANSWER False
According to Deepak Malhotra, when you see the other party as opponents, you are more likely to identify and implement value-creating solutions to a problem. - CORRECT ANSWER False
Which style involves trying to make everyone happy, with the goal of maintaining relationships with bosses and co-workers: - CORRECT ANSWER Accommodate
1 out of 1 points
Hynes writes that high quality decisions only occurred in 19% of the situations with strong worker resistance but in 46% of situations where resistance was weak or nonexistent. - CORRECT ANSWER False
Which is NOT a way to "Abandon a Committed Position"? - CORRECT ANSWER Use exploding offers
Reactive devaluation is the process of minimizing the magnitude of a concession because the other party made the concession. - CORRECT ANSWER True
Single issue negotiations are more difficult than multiple issue negotiations. - CORRECT ANSWER True
According to Korda, if the buyer claims that they cannot commit more than a given sum to this purchase, it may be a purely tactical approach rather than a genuine cost reason, particularly if they asked for a preliminary quote 'for information purposes only.' - CORRECT ANSWER True
According to your book, a competitive bargaining situation is also called: - CORRECT ANSWER Distributive Bargaining Situation
In which of the following examples is the communication model listed in the correct order? - CORRECT ANSWER sender encodes the message, message is transmitted, receiver decodes the message, receiver provides feedback to the sender
What are the most dominant contributors to breakdowns and failures in negotiation? - CORRECT ANSWER failures and distortions in perception, cognition, and communication
Which is the value or figure that you do not want to pay more than in a negotiation? - CORRECT ANSWER Botton Line
Talk little, listen a lot is one of Korda's recommendations for Avoiding Traps from Professional Negotiators. - CORRECT ANSWER True
When a negotiator says: "Gee that offer was much lower than I expected; perhaps I've misconstrued the value here and should reconsider my goals and tactics" is an example of which cognitive bias in negotiations: - CORRECT ANSWER Anchoring and adjustment
A snowball tactic is when a negotiator pretends that an issue of little or no importance to them is quite important. - CORRECT ANSWER False
Gradual, delayed concession are perceived as less valuable than immediate concessions - CORRECT ANSWER False
Research suggests that making the first offer is a negotiation is advantageous to the party making the offer. - CORRECT ANSWER True
When the negotiating parties find more than one issue in conflict and have different priorities for these issues, this is an example of: - CORRECT ANSWER Logroll
Which of the following is not one of the four biases that threaten e-mail negotiations? - CORRECT ANSWER Impasse in e-mail negotiations bias is the tendency for the negotiators to disclose personal information through e-mail about themselves and the issues with the other party (no mutual self-disclosure by the out-group party).
Negative emotions may lead parties to escalate the conflict. - CORRECT ANSWER True
Encoding can be defined as: - CORRECT ANSWER the process by which messages are put into symbolic form
Which alternate solution for Integrative Negotiation involves inventing new options that meet all their respective needs? - CORRECT ANSWER Finding a bridge solution
What type of frame is a predisposition towards satisfying a broader set of interests or needs in negotiations? - CORRECT ANSWER Aspiration
Voting is NOT recommended by your book as a way to close discussion, as the "losers" will be less committed than "winners" to the implementation of the negotiated outcome. - CORRECT ANSWER True
Brainstorning suspends idea criticism, focusing on the rapid generation of ideas. - CORRECT ANSWER True
Self-efficacy is a judgment about one's ability to behave effectively in a given situation. - CORRECT ANSWER True
Outsiders should be excluded from complete briefings—it extends the time for the negotiation unnecessarily. - CORRECT ANSWER False
One of the most fundamental consequences of increasing the number of parties is that the negotiation situation tends to become less lucid, more complex and in some respects, more demanding.. - CORRECT ANSWER True
One of the fundamental dilemmas in negotiation is the degree to which negotiators should trust the other party. - CORRECT ANSWER True
Self monitoring: - CORRECT ANSWER refers to the extent to which people are responsive to the social cues that come from the social environment.
Bedfellows are parties with whom a negotiator has : - CORRECT ANSWER high agreement and low trust.
"Embedded View of Agency" refers to men tending not to draw strict boundaries between negotiating and other aspects of their relationships with others. - CORRECT ANSWER False
When using multiparty negotiations, it is more effective to avoid disagreeing with any member of the group. - CORRECT ANSWER False
Adversaries can be described as: - CORRECT ANSWER negotiators who are low in agreement and low in trust.
Which is not described as an effective strategy to use during an multiparty negotiation - CORRECT ANSWER Social Complexity
In a survey of new graduates from a Master's Degree program, 27% of female graduates asked for a higher salary rather than accepting the employers initial offer, compared with 57% of male graduates. - CORRECT ANSWER False
The implicit assumption underlying research is that individuals who can understand and
apply the behavior of successful negotiators will become better negotiators themselves. - CORRECT ANSWER True
Your textbook says that female negotiators—more than male negotiators—may find themselves trying to juggle the management of others' impressions with the pursuit of good results. - CORRECT ANSWER True
Which of the following would you not likely find the use of an agent in negotiations - CORRECT ANSWER When you need to repair a damaged relationship.
The Delphi technique involves little face-to-face discussion. - CORRECT ANSWER True
"Surveillance" can bring out gender differences in negotiation. - CORRECT ANSWER True
Fisher and Davis have identified all but one of the following statements as advice to
constituencies on managing agents. - CORRECT ANSWER The agent should not be given the discretion to design and develop an effective overall negotiation process.
Which is not one of the "Big Five" Personality Factors as described in your book? - CORRECT ANSWER Cognitive
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