Case Management Exam - Questions and Answers A social service provider's ethical responsibilities to the individual in his or her care include: Meeting the client's own needs and best interest Knowing who owns the prob
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Case Management Exam - Questions and Answers A social service provider's ethical responsibilities to the individual in his or her care include: Meeting the client's own needs and best interest Knowing who owns the problem is important because: It allows us to understand who is ultimately responsible for resolving the problem When a client comes to you with a problem, ______. Listen, provide resources and help the client arrive at a solution As case managers, we need to erect useful boundaries between ourselves and the client. This means: Understanding the differences between our situation and the client's situation despite possible similarities A worker establishes a warm atmosphere by: Being friendly, nonjudgmental and receptive The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of Negative transference Suppose the client needs evening appointments, but the case manager works only during the day. This means: Both the client and the case manager own the problem, and it is an opportunity to negotiate a solution The person who owns the problem is: The person whose needs are not being met Deinstitutionalization directly led to which change in the planning and implementation of treatment plans Family involvement in the process When assessing for strengths in all clients, particularly children, it is highly useful to present them with: Choice A Hobby: Is a legitimate area for strength-based assessment Lack of resources, culture, language, and mental illness all constitute potential ______________ to achieving goals. Barriers Intellectual Disability is most likely to affect which part of the service plan? Follow through Following the planning meeting, the case manager should meet with which individual first? The client A client phones you. He states that he is undergoing a crisis. You... Respond immediately Therapeutically speaking, a crisis: Can be the catalyst for growth
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