Casework Management Exam - Questions and Answers It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions. This support can take the form of: a. Giving h
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Casework Management Exam - Questions and Answers It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions. This support can take the form of: a. Giving honest criticism when the client makes a mistake b. Assuming control of the client's daily activities to ensure that goals are accomplished c. Having realistic goals for the client and encouraging progress toward the goals d. Insisting that the client take the necessary steps toward the goal when that person appears to be malingering As case managers, we need to erect useful boundaries between ourselves and the client. This means: a. Understanding the differences between our situation and the client's situation despite possible similarities b. Letting the client know that he or she can benefit from our similar experiences c. Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case d. Seeking employment in an agency that deals with issues similar to those in our own life As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client. This means: a. Understanding that good service means first to protect yourself b. Understanding the similarities in thought and behavior that you have with your client based on cultural similarities c. Understanding the client's cultural characteristics if different from your own d. Collaborating with the client rather than taking control of that person's care The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of: a. False attributions b. Positive transference c. Negative transference d. Countertransference The case manager may remind the client of someone from the past whom he or she likes. This is an example of: a. False attributions b. Positive transference c. Negative transference d. Countertransference The client may remind the case manager of someone from the past that causes the case manager to identify with the client. This is an example of: a. False attributions b. Positive transference c. Negative transference d. Countertransference ______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service. a. False attributions b. Positive transference c. Negative transference d. Countertransference Knowing who owns the problem is important because: a. It allows us to understand who is ultimately responsible for resolving the problem b. It makes us seem uncaring c. It abandons the client with the problem d. It allows us to take charge of the client's care The person who owns the problem is: a. The client b. The case manager c. The person whose needs are not being met d. Meddling and pushy When a client comes to you with a problem, ______. a. You must solve it for them b. Listen, and then advise the best solutions for the client c. Listen, provide resources and help the client arrive at a solution d. The client must demonstrate that he or she can solve it When the client owns the problem, ______. a. The human services worker must take the reins in solving the problem b. The human services worker must decide how much help to give c. The client must take the reins in solving the problem d. The client must demonstrate self-reliance in achieving the goal The strategy behind determining the level of intervention we provide to the client is based on: a. Consultation with the client's family and close associates b. Knowing your own level of professional training c. The need to solve the client's problem d. Knowing the client's strengths and limitations The clinician generally has information and resources at his or her fingertips; therefore: a. The clinician can more effectively collaborate with the client on the solution b. It puts the clinician in a better position to solve the client's problems c. The client is not in a position to solve his or her own problems d. The client has no opportunity to exercise self-determination and independence When the clinician has a problem in the relationship with the client: a. Arriving at a solution to the problem must be a shared responsibility b. The clinician owns the problem and must solve the problem c. This demonstrates that the client is not holding up his or her end of the therapeutic relationship d. The clinician owns the problem, and the client can decide that he or she doesn't want to help the clinician solve it Suppose the client needs evening appointments, but the clinician works only during the day. This means: a. The client owns the problem and must find a clinician who can accommodate the client's schedule b. Both the client and the clinician own the problem, and it is an opportunity to negotiate a solution c. The clinician owns the problem and must change the schedule to accommodate the client d. Both the client and the clinician own the problem, but the clinician has the ultimate responsibility for finding the solution A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation: a. The case manager owns the problem because the client is too young to make decisions for herself b. Both the client and case manager own the problem, but because the client is too young to make decisions for her life, the case manager is ultimately responsible for finding a solution c. The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client
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