1. Ability
Answer: Possession of the means or skill to do something
2. Active listening
Answer: Giving the sender full, undisturbed attention with the intentionof fully receiving his
or her message
3. Aggressive co
...
1. Ability
Answer: Possession of the means or skill to do something
2. Active listening
Answer: Giving the sender full, undisturbed attention with the intentionof fully receiving his
or her message
3. Aggressive communicator
Answer: Forceful communication style often carried out in aloud and hostile manner
4. Assertive communicator
Answer: Productive communication style used by those whoexpress their ideas while
listening attentively to others
5. Attraction-selection-attrition (A-S-A)
Answer: A theory holding that (1) individuals are attracted to organizations whose members
are similar to themselves in terms of personality, values, interests, and other attributes; (2)
organizations are more likelyto select those who possess knowledge, skills, and abilities
similar to the ones theirexisting members possess; and (3) over time, those who do not fit in
well are morelikely to leave
6. Attrition
Answer: The unpredictable and uncontrollable but normal reduction of workforce due to
resignations, retirement, sickness, or death
7. Autocratic style
Answer: Leadership style that keeps close control oversubordinates anddoes not seek much
input from others
8. Barrier to effective communication
Answer: Factor that prevents the receiver fromreceiving and understanding the message
accurately
9. Behavioral Event Interviews
Answer: Guided interview questions where individuals de-scribe their thoughts and feelings
during specific situations and a coach helps establish a development plan
10. Channel
Answer: Means of passing information from sender to recipient, such as viaface-to-face
meeting or telephone call
[Show More]