D072 Fundamentals for Success in Business Questions and Answers Graded A+

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Ability ✔✔Possession of the means to do something Active Listening ✔✔Giving the sender full, undisrupted attention with the intention of fully receiving his or her message Aggressive Commun ... icator ✔✔Forceful communication style often carried out in a loud and hostile manner Assertive communicator ✔✔Productive communication style used by those who express their ideas while listening attentively to others Attraction-Selection-Attrition (A-S-A) ✔✔A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leaveAttrition ✔✔The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic Style ✔✔Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective Communication ✔✔Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews ✔✔Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan Channel ✔✔Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls Code of Ethics ✔✔Guide that publicly sets out an organization's key values and ethical obligationsCoercive power ✔✔Ability to take something away or punish someone for noncompliance Communication ✔✔Sharing understanding and meanings via oral, nonverbal, and written forms Communication Style ✔✔Dominant way in which an individual interacts and exchanges information with others Consideration ✔✔The relationship oriented between behaviors of a leader Corporate Culture ✔✔The attitudes, values, and standards of behavior that distinguishes one organization form another Corporate Social Responsibility (CSR) ✔✔Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultutal Diversity ✔✔The existence of a variety of cultural or ethnic groups within a workplace CVF Model ✔✔Framework for assessing organizational culture and organizational dynamicsDesign Thinking ✔✔A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses Effective Communication ✔✔When information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional Intelligence ✔✔The capacity to be aware of controls and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional Quotient (EQ) ✔✔The level of a person's emotional intelligence, often as represented by a score in a standardized test Empathy ✔✔Being attuned and sensitive to the emotional state of others Employee-Member-Centered Behaviors ✔✔Behaviors that focus on supporting employees Ethics ✔✔Principles that serve as a guide about how to behaveExpert Power ✔✔Power based on knowledge and special skill or experience Formal Leaders ✔✔A person who is officially designated as the leader of a group Greenwashing ✔✔When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Idealized influence ✔✔Form of transformational leadership in which a leader models behaviors and attitudes that subordinates choose to emulate Illegal-Ethical ✔✔Dilemma in which the ethical choice would be in violation of established laws Individual Contributor ✔✔Someone who uses their personal skills to contribute to a team Individualized Consideration ✔✔Form of transformation leadership in which a leader takes the time to learn about the talents of each individual and puts them to good useInfluence Tactics ✔✔The way individuals attempt to influence one another in organizations Informal Leaders ✔✔A person who is not officially appointed as the head of a group Information Power ✔✔Power that stems from when a leader possesses knowledge that others need or want Initiating ✔✔The task-related behaviors of a leader Inspirational Appeals ✔✔Engage Values, emotions, and beliefs to gain support for a course of action Inspirational Motivation ✔✔From of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself Intellectual Stimulation ✔✔From of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organizationIntelligence ✔✔The ability to acquire and apply knowledge and skills Intelligence Quotient ✔✔A number representing a person's reasoning ability as compared to the statistical norm or average for their age Internal Transparency ✔✔Degree to which an organization operates with openness, communication, and accountability International Business Culture ✔✔Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography Job-Centered Behaviors ✔✔Refers to supervisory functions, such as planning, coordinating work actives, and providing resources Journaling ✔✔Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns Knowledge ✔✔Facts, information, and skills acquired by a person through experience or educationLaissez-faire Style ✔✔A largely "hands-off" leadership style that provides considerable freedom to subordinates. Tends to lead to non-cooperation of team members Leader ✔✔A person who holds a dominant position within a field and can exercise a high degree of control or influence over others Leadership ✔✔The activity of leading a group of people or an organization or the ability to do this Leadership Style ✔✔Manner and approach of direction, implementing plans, and motivating people Legal ✔✔An act that is allowed or is in conformity with the law of the land Legal-Ethical ✔✔When the law and personal organizational ethics are in accordance with each otherLegal-Unethical ✔✔Dilemma in which established laws are not in accordance or do not uphold the ethical choice Legitimate Power ✔✔Power that comes from one's organizational role or position Locus of Control ✔✔Extent to which an entity believes the current and anticipates circumstances, and it's response to them are within it's control Machiavellian ✔✔Cunning, scheming, and unscrupulous Manager ✔✔An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them McKinsey 7-S ✔✔An organization model developed in the 1980's by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is to achieve it's objectives and improve performance Mechanistic ✔✔Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization and practices, and (3) specialization of functionMeditation ✔✔Focusing all of your energy and attention on one specific area of the present moment Mindfulness ✔✔Consciousness of the present moment Morals ✔✔Rules people develop as a result of cultural norms and values and are, traditionally passed down though generations and characterize a cultural group Nonverbal communication ✔✔Expressing information without the use of words, such as using body language, tone of voice, facial expressions, and even silence Oral Communication ✔✔Expressing information or ideas though spoken words Organic ✔✔Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: Great deal of formal and informal participation in decision-makingOrganizational Culture ✔✔The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business Organizational Ethics ✔✔Rules, principles, and standards for deciding what is morally right or wrong when doing business Organizational Structure ✔✔A system used to define a hierarchy within an organization Participative Style ✔✔Leadership style that seeks input from subordinates Passive Communicator ✔✔Tentative communication style used by those who are hesitant to speak up Passive-Aggressive Communication Style ✔✔Indirect communication style that uses hidden messages to express needs and ideas Pentagon Papers ✔✔Illegal-ethical conflict in which U.S. Government officials leaked top secret papers to inform the public about government actions during the Vietnam WarPeople-Oriented Style ✔✔Leadership style that is primarily concerned with interpersonal relations in the workplace Person-job fit ✔✔The degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands Person-Organization Fit ✔✔The degree to which a person's values, personality, goals, and other characteristics match those of the organization Personal Communication ✔✔Information that is exchanged between sender and recipient for personal purposes Personal Competencies ✔✔Emotional intelligence competence related to self-awareness, selfregulation, and motivation Personal Ethics ✔✔Codes, principles, and values that shape our interaction with others Personality ✔✔The relatively stable feelings, thoughts, [Show More]

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