WGU C215 Study Guide Questions And Answers
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What does TQM Focus on? - ANS-Identifying quality problem root causes. What does TQM encompass? - ANS-Entire organization What are the 7 basic concepts of TQM? - ANS-1. Customer focus 2. Continuous ... improvement 3. Employee empowerment 4. Use of quality tools 5. Product design 6. Process management 7. Managing supplier quantity Walter A. Shewhart - ANS-Contributed to understanding of process variability. Developed concept of statistical control charts. [Show More]
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