Business Law > EXAM > C16 Business of Insurance (All)
C16 Business of Insurance
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Identify situations when a difficult message needs to be shared. - ✔✔• An unanticipated development • A failure to achieve a task • A change in strategy • An unexpected result • A s ... urprising disclosure Identify FIVE (5) strategies used to deliver a difficult message - ✔✔• Being timely • Being specific • Being honest • Focusing on facts, not feelings • Staying positive • Anticipating reactions • Planning for the conversation • Framing the conversation • Stating the decision • Providing context and supporting facts • Discussing next steps [Show More]
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