NAME ___Leona Davis_________________ 22 Mar 2013
Professor William Copeland / MGT 301 Principles of Management
Homework Assignment #2 - This assignment is worth 5 points (Due 27 Mar 2013).
CASE STUDY --- A “Bad Hair D
...
NAME ___Leona Davis_________________ 22 Mar 2013
Professor William Copeland / MGT 301 Principles of Management
Homework Assignment #2 - This assignment is worth 5 points (Due 27 Mar 2013).
CASE STUDY --- A “Bad Hair Day” or Religious Custom?
It is often small incidents that lead to Equal Employment Opportunity (EEO) charges. Take for
example, the following Case on religious preference.
You are a Customer Service Manager at Vision Electronics and your section consist 15
employees. You manage a very efficient and effective section and you have a reputation for
being fair and objective, and responsive to the needs of your employees.
Vision Electronics strives to be a customer friendly organization. Management has
continually emphasized to employees the need to be “pleasing in attitude” and “conservative in
all manners of language, appearance, and dress.” Vision Electronics has a well-published dress
code, which states in part that “employees working directly with customers can only wear
headwear officially approved by the company.”
Nadia El-Sabah is employed by Vision Electronics and has worked two months as a
customer service advisor with direct customer contact. Nadia is Muslim and stated that her
religious custom requires that she cover her head. She asks that she be allowed to wear a scarf
in order to comply with her religious requirements. When asked specifically what the rule is on
wearing a scarf she responded, “You are suppose to keep your head covered at all times.”
Since her employment, Nadia has worn a scarf only occasionally. In the past two weeks
her supervisor has observed her wearing a scarf only four times. Her supervisor comments that
the scarf is more of a “bad-hair-day scarf.” When asked why she doesn’t wear a scarf on a daily
basis, she replied that some days “she just doesn’t.” Consequently, Nadia has been told that
she cannot wear the requested head covering. She has challenged management’s position,
claiming that her religious custom must be accommodated.
QUESTIONS – You must answer each question. Keep your answers short – one page or less!
You may have to do some additional research, recommend you Google the “Title VII of the Civil
Rights Act of 1964” and “Reasonable Accommodations governing the wear of clothing in the
workplace.” Good luck.
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