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Summary BCS Foundation notes

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successful business change? 3 things - ANSWER uncover root causes of problems identify issues to be addressed ensure any solution aligns with business needs what is included in the Business Change lifecycle? 6 things - ANSWER Alignment Definition Design Implementation Realisation (all linked to the business case) what is CBAM? - ANSWER Concerns Based Adoption Model in BCL what is alignment? - ANSWER Strategic analysis of the organisation to the external ever changing environment in BCL what is definition? - ANSWER Analysis of the opinions, concerns, knowledge and ideas in order to identify quantifiable supporting data in BCL what is design? - ANSWER Changing business processes, IT, operations, job descriptions. Creating and testing before roll out in BCL what is implementation? - ANSWER Change management with supporting documentation for training and support in BCL what is realisation? - ANSWER Looking retrospectively at the business case to ensure planned benefits accrue and benefits are realised what is strategic analysis? - ANSWER -Typically the work of Strategic Analysts and Senior managers -should have access to organisation strategy in order produce processes and IT systems solutions -use of technology to drive business change what is business analysis? - ANSWER -investigate business systems - resolve localised business issues -consider processes, IT systems, and resources -recommend with supporting business case business improvement options what is systems analysis? - ANSWER - analysing and specifying IT system requirements -consider options for the IT solution -often referred to as System Designers and Developers what is the holisitic approach? - ANSWER -root causes, not symptoms -Business improvement, not IT change - Options, not solutions - Feasible, contributing requirements, not all requests -the entire business change lifecycle, not just requirements definition -negotiation, not avoidance. What is the POPIT model? - ANSWER -People - required skills? motivated? do they understand the business objectives? - Organisation - is there a supportive management style? are jobs and responsibilities well defined? is there collaborative cross functional working? - Processes - are they well defined and communicated? good IT support or workarounds? does the process require documents to be passed around the org unnec/ any potential for delay or errors? -Information - do staff have info to conduct their work effectively? are managers able to make decisions based on accurate and timely information -Technology - do the systems support the business as required? do the systems provide the information needed to run the organisation? definition of a business analyst? - ANSWER -investigate business systems - evaluate actions - document business requirements - elaborate requirements - may also: strategy implementation, business case production, benefits realisation, specification of IT requirements BA competencies? - ANSWER -communication -relationship building - influencing -working as a team

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