HCAD 325 Quizzes 1-6 | Verified with 100% Correct Answers Which of the following was not a key strategy for successful healthcare organizations in the past? a. Attract talented clinicians b. Reduce costs c. Add new te
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HCAD 325 Quizzes 1-6 | Verified with 100% Correct Answers Which of the following was not a key strategy for successful healthcare organizations in the past? a. Attract talented clinicians b. Reduce costs c. Add new technology d. Find new methods to increase revenue Approximately what portion of the US GDP will be consumed by healthcare in 2025? a. 7 percent b. 11 percent c. 15 percent d. 20 percent Which of the following healthcare aims is included in the Institute of Medicine's Crossing the Quality Chasm? a. Safe b. Timely c. Equitable d. All of the above Which strategy is not considered part of "evidence-based medicine"? a. Correct coding of procedures and diagnoses b. Using patient care guidelines c. Using computerized medical records to identify optimal approaches to care d. Using shared decision-making tools for both patients and providers Which of the following is not a trend that provides opportunity for improvement in the US health system? a. More powerful data and analytics tools b. Adoption of precision medicine tools such as pharmacogenetics c. Individual providers avoiding mergers, partnerships, and acquisitions d. Automation, robots, and the internet replacing human labor Elements of the clinical microsystem include which of the following? a. The team of health professionals who provide clinical care b. The tools the team has at its disposal to treat the patient c. The logic for determining the appropriate treatments and processes to deliver care d. All of the above Reinforcing feedback prompts change that builds on itself and amplifies the outcome of a process. a. True b. False Which of the following is an example of balancing feedback? a. Developing a blueprint for an ICU b. Using real-time physiological monitoring to control drug dosage c. Injecting a patient with a drug d. Hand washing Many changes in a healthcare system will be resisted and reinforced by feedback mechanisms, many of which are not clearly visible. a. True b. False Vincent Valley Hospital is a. located in Illinois. b. facing serious financial problems. c. developing an accountable care organization. d. a fictional, but realistic, healthcare system used to illustrate the effective use of operations management tools and techniques. The goal of operations management is to a. develop new surgical procedures and use evidence-based guidelines. b. more effectively and efficiently produce and deliver the organization's products and services. c. identify employees and employee groups who have high performance in an organization. d. optimize the cost of products and services. Which goal cannot be reached with operations management techniques? a. Improving quality b. Controlling costs c. Improving the level of service d. Developing new clinical treatments Which part of a system flows from output to input and controls the quality of the system? a. Capital b. Transformation process c. Goods or services d. Feedback Which is the most useful level of the knowledge hierarchy for making management decisions? a. Data b. Understanding c. Information d. Wisdom What is a necessary element of a system for mass production? a. Specialization of tasks b. Entry-level workforce c. Moving conveyor line d. Robots Which is not one of Fredrick Taylor's principles of scientific management? a. Training b. Employee work experiences c. Standard work d. Planning Frank and Lillian Gilbreth were practitioners of scientific management. They also had 12 children. Which scientific management technique did they use while raising their children? a. They had each child set and clean up their own place at the dining table. b. They had each child have the same haircut. c. They bought only one type of sock for all their children, thereby avoiding sorting. d. They had each child care for a different section of their lawn. Which of the following is not a key tool for project management? a. Gantt chart b. Quality circles c. Critical path method d. Program evaluation and review technique What is the most important message from W. Edwards Deming's work? a. Special variation in a process must be identified and corrected. b. Improving quality will reduce expenses while increasing productivity and market share. c. There are 14 points needed for a high-quality system. d. Psychology is as important as engineering in process improvement. The term "Six Sigma" is derived from which of the following? a. 3.4 defects per million opportunities b. Six standard deviations c. Dr. Sigma, who developed the system d. A Greek fraternity Which of the following is not a quality certification or award? a. Baldrige Award b. ISO 9000 c. Coventry Award d. ISO 9001 The just-in-time inventory system and the Toyota Production System were the foundation for which of the following? a. Lean production b. Total quality management c. Six Sigma d. Activity-based costing Supply chain management encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. a. True b. False Which is not a characteristic of big data? a. Volume b. Very searchable c. Variety d. Velocity The clinical delivery of healthcare is standardized throughout the United States of America. a. True b. False Which of the following is not a part of evidence-based medicine? a. Effective dissemination and implementation b. Medical research c. Clinical protocols d. Total quality management groups Which of the following is a reason that evidence-based medicine (EBM) has not been widely used in the past? a. All of these answers are correct b. Disagreement on the science underlying a guideline c. Resistance to change and reliance on habits d. Belief that all patients are unique, and EBM is "cookbook medicine" Which of the following is the best example of standard care? a. Follow-up after cardiac surgery b. Type II diabetes care c. Reconstructive surgery d. Minute clinic Which of the following is the best example of custom care? a. Type II diabetes care b. Minute clinic c. Follow-up after cardiac surgery d. Laser eye surgery Prevention quality indicators are used for a. inclusion in hospital quality scorecards. b. identifying hospital admissions that could be prevented with effective outpatient care. c. calculating quality bonuses in Medicare. d. identifying patients in need of additional care. Which of the following is not an element of Wagner's chronic care model? a. Population-based research b. Use of generic medications c. Use of evidence-based medicine d. Custom treatment plans One of the most expensive aspects of all healthcare systems is the care of patients with chronic disease. a. True b. False The primary function of the patient-centered medical home is which of the following? a. Having an organized team of care givers who focus on patients with chronic disease b. Providing group housing for patients with a similar disease c. Creating a dedicated data system for groups of patients with a similar disease d. Providing temporary care to traveling patients Which of the following is not a priority of comparative effectiveness research? a. Improving healthcare systems b. Addressing disparities across patient populations c. Allocating Medicare payments d. Communicating and disseminating research Public reporting of healthcare quality does not measure which of the following? a. Patient compliance b. The sickness level of patients c. Patient satisfaction d. Clinical outcomes Which public reporting strategy is the most effective in improving quality? a. Rewarding providers who have high scores or improvements b. Ranking providers by quality score c. Making risk adjustments to quality measures *d. Making information understandable to consumers Which of the following is a major problem with traditional fee-for-service systems? a. It does not offer incentives for high-quality care. b. It encourages providers to deliver more expensive services to maximize reimbursement. c. All of these answers are correct d. It facilitates fragmented and uncoordinated care delivery. Which of the following is not a goal of pay-for-performance systems? a. Encourage poor providers to leave the system b. Align payment incentives to support quality goals c. Provide incentives for efficiency d. Reverse the fee-for-service incentive to provide more services Which of the following best describes clinical decision support? a. Evidence-based clinical protocols b. Additional funds to install computerized records c. Phone hotlines to expert clinicians d. Guidelines and prompts that are built into electronic health records What is the primary purpose of the balanced scorecard? a. To track key production indicators b. To report operating statistics on the organization's website c. To solve an immediate crisis d. To effectively implement strategy What is the most important tool that is used to implement a traditional strategic plan? a. The strategic plan document b. Management control and actions c. Financial reports What is the primary problem with using traditional reporting tools to execute strategy? a. Reports do not connect to other reports or actions b. Reports are reviewed by different managers at different levels. c. Reports are created by different departments d. Reports are created for different time frames (weeks, months, etc.). What does the word "balanced" mean in the term balanced scorecard? a. Marketing, operations, and finance all have equal representation in the executive suite b. An organization has a balanced set of initiatives throughout its strategic plan c. Employees are located in an even distribution within the facility d. An organization executes strategy by viewing itself from a set of balanced perspectives What are the four perspectives used in the balanced scorecard? a. Operations, community, customers, employees b. Finance, operations, customers, employees c. Operations, customers, employees, quality d. Finance, operations, customers, patients
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