Operations Management > QUESTIONS & ANSWERS > Concordia University COMM 225 ch05 (All)
Concordia University COMM 225 ch05
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File: ch5, Chapter 5: Service Design True/False 1. The tradeoff between the cost of improved service and the cost of making customers wait provides the basis of waiting line analysis. Ans: True D ... ifficulty: Easy Feedback: Waiting Line Analysis for Service Improvement 2. A single waiting line model can be applied to every type of waiting line system. Ans: False Difficulty: Easy Feedback: Waiting Line Analysis for Service Improvement 3. Waiting lines form only when service operations are understaffed. Ans: False Difficulty: Easy Feedback: Waiting Line Analysis for Service Improvement 4. Waiting lines form because customers arrival times and service times are not always equal. Ans: True Difficulty: Easy Feedback: Waiting Line Analysis for Service Improvement 5. The calling [population is the source of customers used in waiting line analysis.Ans: True Difficulty: Easy Feedback: Waiting Line Analysis for Service Improvement 6. The number of arrivals per unit time to a service facility is often described by a Poisson distribution. Ans: True Difficulty: Moderate Feedback: Waiting Line Analysis for Service Improvement [Show More]
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