File: ch5, Chapter 5: Service Design
True/False
1. The tradeoff between the cost of improved service and the cost of making
customers wait provides the basis of waiting line analysis.
Ans: True
Difficulty: Easy
Fee
...
File: ch5, Chapter 5: Service Design
True/False
1. The tradeoff between the cost of improved service and the cost of making
customers wait provides the basis of waiting line analysis.
Ans: True
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement
2. A single waiting line model can be applied to every type of waiting line system.
Ans: False
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement
3. Waiting lines form only when service operations are understaffed.
Ans: False
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement
4. Waiting lines form because customers arrival times and service times are not
always equal.
Ans: True
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement
5. The calling [population is the source of customers used in waiting line analysis.Ans: True
Difficulty: Easy
Feedback: Waiting Line Analysis for Service Improvement
6. The number of arrivals per unit time to a service facility is often described by a
Poisson distribution.
Ans: True
Difficulty: Moderate
Feedback: Waiting Line Analysis for Service Improvement
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