Centene Midterm 50 questions | with 100% Correct Answers

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How long can member be out of their area without being disenrolled? Over 6 months 1 year Less than 6 months 8 months - ✔✔Less than 6 months Who is the Medicare Part B monthly premium paid to?... CMS The member Private insurance company - ✔✔CMS How does a member request to sign up for an Optional Supplemental Benefits package? Call and speak with the Sales Department Online through the Member Service Portal Request to meet with a Broker in person Mail in the Optional Benefits Individual Enrollment Form - ✔✔Mail in the Optional Benefits Individual Enrollment Form An example of Concierge Customer Service would be anticipating a member's needs and going out of your way to minimize a caller's effort. True False - ✔✔True Which of the following actions would require you to leave a note within the intent? (Pick 2) If you had to make an outgoing call If the intent captures all relevant information If you had to locate information outside of Omni You must include a note in every intent - ✔✔If you had to make an outgoing call If you had to locate information outside of Omni Which intents require the use of a template for the intent-level notes? (Pick 3) Pharmacy claims inquiry issues Medical claims inquiry Medical authorization inquiry Pharmacy authorization inquiry - ✔✔issues Medical authorization inquiry Pharmacy authorization inquiry If you open up the Gaps in Care intent and the member has none open, you would need to make note of that in the Final Call Summary field? [Show More]

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