Information Systems Management > QUESTIONS & ANSWERS > 2020 Service Now CSA Exam. Questions and answers. 100% Accurate. Graded A (All)

2020 Service Now CSA Exam. Questions and answers. 100% Accurate. Graded A

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2020 Service Now CSA Exam. Questions and answers. 100% Accurate. Graded A What are the four components of Application Navigator - ✔✔-All applications tab Favorites tab Your history tab Filt... er navigator Three components of the Now Platform Interface? - ✔✔-Banner Frame Application Navigator Content Frame Different interfaces for accessing ServiceNow instance? - ✔✔-Now Platform UI Service Portal ServiceNow mobile Classic ServiceNow Agent What is a collection of users who share a common purpose? - ✔✔-A Group A collection of permissions used to grant access to applications and other parts of the platform, and assign security rights - ✔✔-A Role Name the Base system roles - ✔✔-System Administrator Specialized Administrator Fulfiller (ITIL) Approver and Requester What is a column? - ✔✔-One field What is the anatomy of list? - ✔✔-Title Bar List Filters/Breadcrumbs Column Headings Column Header Search Field Values Name the context Menu types - ✔✔-List Context Menu Column Context Menu Record Context Menu The three components that make up a filter condition - ✔✔-Field Operator Value Defines the elements that appear when a user opens a form or a list - ✔✔-A view Where can you configure a list layout? (According to eBook) - ✔✔-From list, click any column context menu, select: Configure >List Layout This modifies the layout of a list for an individual user. It does not affect the platform default - ✔✔-A personalized list What are available search functions in ServiceNow? - ✔✔-Wildcards Phrase searches Searching lists Boolean operators Attachment searches International character sets Punctuation What is a common way of testing functionality for different roles? - ✔✔-Impersonate user Element used to display information that is not a field in the record. - ✔✔-A formatter. Formatters included in the base platform are: activity process parent breadcrumbs approval summarizer These show records in tables that have a relationship to the current record. - ✔✔-Related lists. They are presented as tabs at the bottom of the form view These allow fields to be populated automatically, simplifying the process of submitting new records. - ✔✔-Templates Which field type displays as a check box on the form? - ✔✔-True/False Which field type displays information from another table? - ✔✔-Reference Which tool can be used to change the layout of the form view for all users? - ✔✔-Form Designer What are the three main components of the Form Designer? - ✔✔-Pager Header Field Navigator Form Layout Which UI action saves information for a new record and leaves the form? - ✔✔-Submit Where are many branding options accessible? - ✔✔-Form System Properties > Basic Configuration UI16 Which icon on the banner frame is selected to customize an individual's instance? - ✔✔-System settings (gear icon [Show More]

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