1. Performance objective
You will need to demonstrate the skills and knowledge required to develop integrated
performance management processes.
2. Assessment description
In response to a simulated business scenario,
...
1. Performance objective
You will need to demonstrate the skills and knowledge required to develop integrated
performance management processes.
2. Assessment description
In response to a simulated business scenario, you will analyse business and operational plans
and use information from key stakeholders to develop objectives and processes for
performance management. You will then develop plans to implement processes. Finally, you
will provide a written reflection on the activities you undertook to complete the assessment
task.
3. Procedure
Part A
1. Review the following scenario:
You are the new HR General Manager at Australian Hardware.
In order to help the organisation realise its strategic goals, you will need to ensure a
coordinated and integrated approach to performance management across the
organisation. You will need to:
● analyse organisational plans and policies
● create objectives for performance management and develop integrated processes
● consult with line managers and other management stakeholders to ensure support
and smooth implementation
● plan the effective implementation of performance management processes.
In undertaking this activity you will be guided by your knowledge of building
organisational capability and managing talent to achieve both shorter and longer-term
organisational goals.
2. Review the Australian Hardware simulated business information provided in the
Assessment Appendices and analyse the organisational documents – such as strategic
and operational plans – in order to understand the Australian Hardware simulated
business, including its vision and strategic objectives. Identify objectives and policies to
be addressed in integrated performance management processes that you will develop
for implementation.
3. Develop at least three objectives for performance management to support the
Australian Hardware organisational strategy. These objectives could address areas of
performance management such as KPI setting, ongoing performance monitoring and
Learner Guide – BSBHRM512 Develop and manage performance-management processes
management and performance appraisals. Record these objectives in the first table in
the planning template provided in Appendix 1.
4. Design a process – such as methods, a set of procedures or tools – to assist managers
to develop KPIs for the employees reporting to them. Ensure that the performance
management process is flexible enough to cover the range of employment situations
that exist within the Australian Hardware simulated business.
5. Arrange with your assessor to role-play consultation with two managers (a line
manager and the Chief Operating Officer) to ensure objectives, and processes for
developing KPIs are understood, agreeable and feasible for managers to implement.
Ensure you act during your consultation in a way designed to ensure support for your
processes. Be prepared to demonstrate your knowledge of the role of HR in building
organisational capability, contributing to the development of a learning organisation,
and achieving organisational success.
Note: As a result of consultation, you may need to a
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