Chapter 7
Rules, policies, procedures, plans, goals
• Rules: are plans that define specific action or nonaction. Generally included in part of a
policy and procedure statement. They describe situations that allow only
...
Chapter 7
Rules, policies, procedures, plans, goals
• Rules: are plans that define specific action or nonaction. Generally included in part of a
policy and procedure statement. They describe situations that allow only for one choice
of action. They are fairly inflexiable so the fewer rules, the better.
• Policies: are plans reduced to statements or instructions that direct organizations in their
decision making. They are derived from the organizations philosophy, goals and
objectives. They explain how goals will be met and guide the general course and scope of
activities. There are two types, implied and expressed. Implied policies are neither written
nor expressed verbally, have usually developed over time and follow a precedent.
Expressed policies are delineated verbally or in writing
• Procedures: are plans that establish customary or acceptable ways of accomplishing a
specific task and delineate a sequence of steps of required action. Established procedures
save staff time, facilitate in delegation, reduce cost, increase productivity and provide a
means of control.
• Plans:
• Goals: defined as the desired result toward which effort is directed. It is the aim of the
philosophy. Goals should be measurable and ambitious but realistic. Goals should clearly
delineate the desired end product.
Factors that can influence future of healthcare and planning long term needs
SWOT
• Strength, Weakness, Opportunity, Threat
• Used in step 3 of the decision making process
Organizational culture
• Is the total of an organizations values, language, traditions, customs and sacred cows. It
contributes to the unique social and psychological environment of an organization.
Mission, Vision, and Philosophy statement
• Mission Statement: is a brief statement, usually no longer than 4 sentences, identifying
the reasons the organization exists. It identifies the organizations constituency and
addresses its position regarding ethics, principles and standards of practice. A well written
mission statement will identify what i
[Show More]