Communication > QUESTIONS & ANSWERS > Unit 4 Communication at Work Final Template. (All)

Unit 4 Communication at Work Final Template.

Document Content and Description Below

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: W... rite an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Missing Shipment Update Greeting: Good Morning Ms. Colon, First paragraph: Firstly, we would like to extend our sincerest apologies in learning that the shipment never arrived. We are looking into what may have caused this, so it does not happen again in the future. In the meantime, I can assure you we are working as quickly as we can to remedy the issue and get the product delivered as soon as possible. Secondly, I would like to thank you for your continued business with our company. Second paragraph: We will be issuing you a full refund of your order and will not be charging you for the shipment that will be sent to replace the missing product. You should see the refund hit your accounts tomorrow and we will be following up to make sure it is received. The new product will leave our warehouses Wednesday and you will be provided with the expedited tracking information. Ending paragraph: Let me know if you have any questions. Closing: Respectfully, Signature: STEP 3: Review your message to ensure that: ● It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. ● It emphasizes important points using style mechanics common in professional writing. ● It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do Refund customer AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR send confirmation to customer Tuesday To do Ship replacement package Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose. [Show More]

Last updated: 2 years ago

Preview 1 out of 4 pages

Buy Now

Instant download

We Accept: