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Conflict Resolution Milestone 2 Test

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Which of the following describes the role of code in the communication process? To confirm that a message was received To provide more detailed context for a message To provide a consistent set of symbols containing information To represent a particular concept in a message CONCEPT Encoding Information 2 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation? Only one emotion can be felt at any given time. The most strongly displayed emotion may be obscuring a more relevant emotion. The loudest emotion displayed is the most important one. All emotions are displayed at the same "volume." CONCEPT Anger in Conflict 3 What is the term that describes a sense of "owning" responsibility or the right to make meaningful contributions in a group or situation? Support Ownership Role Concern CONCEPT Core Concerns: Role 4 Which of the following correctly places one need before another, according to Maslow's hierarchy of needs? Esteem, then physiological Love/belonging, then safety Physiological, then self-actualization Esteem, then safety CONCEPT Maslow's Hierarchy of Needs 5 Daniel spent a great deal of time out of the office researching a very difficult project for work. Stopping by his desk, he found a picture of himself with the caption, "Missing." He stormed into his boss's office and complained of harassment. "The picture was my idea," his boss told him. "I thought you might be stressed from the project, and I wanted to give you a laugh." "I'm sorry I overreacted," Daniel said. "I feel like some people here don't realize that I'm working hard on research when I'm out of the office. I thought I was being criticized." Which of the following best describes, in the context of communication, the effect of Daniel’s internal filter in this situation? ................................................CONTINUED...................................................

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