Chapter 9: Decision-Making and Creativity
True/False
1. Decision-Making is the process of choosing a course of action for dealing with a problem or
opportunity.
Ans: True LE
2. Rational Decision-Making is a five-ste
...
Chapter 9: Decision-Making and Creativity
True/False
1. Decision-Making is the process of choosing a course of action for dealing with a problem or
opportunity.
Ans: True LE
2. Rational Decision-Making is a five-step process that starts with recognition and definition of the
problem or opportunity, and ends with evaluation of results and any needed follow-up.
Ans: True LE
3. Decision-Making choices usually have a moral dimension that might be overlooked.
Ans: True LE
4. Teams may suffer from lack of participation error in the stage of decision-making where alternative
courses of action are identified and analyzed.
Ans: False LE
5. A moral dilemma is defined as a situation in which a decision-maker faces two or more ethically
uncomfortable alternatives.
Ans: True LE
6. Consideration of the moral problem might change decisions, but seldom would change how the
decision is implemented.
Ans: False LM
7. The justice criteria asks if the decision satisfies all constituents or stakeholders.
Ans: False LM
8. The utility question asks if the decision respects the rights and duties of everyone.
Ans: False LM
9. Programmed decisions are made as standardized responses to recurring
situations and routine problems. Ans: True LE
10. Programmed decisions implement solutions that have already been determined by past experience as
appropriate for the problem at hand.
Ans: True LE
11. Examples of programmed decisions include reordering inventory automatically when stock falls below
a predetermined level and issuing a written reprimand to someone who violates a specific work rule.
Ans: True LM
12. Nonprogrammed decisions address routine problems that arise on a regular basis and for which
standard solutions have been derived.
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