Business Management > CASE STUDY > Case Solutions/ Notes for CHRISTINA GOLD LEADING CHANGE AT WESTERN UNION, by Alison Konrad, Jordan M (All)
Case Solutions/ Notes for CHRISTINA GOLD LEADING CHANGE AT WESTERN UNION, by Alison Konrad, Jordan Mitchell
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The chief executive officer of Western Union had just begun implementing a new organization structure. Changing the structure sent a clear message about Gold's desire to change the company's mindset t... o a new more global one. Already the CEO was finding that leaders in the United States were reluctant to give up control of product lines. At the regional level, she had good leaders in place who wanted to push out the responsibility within their own regions and move toward a decentralized plan. Although the CEO supported this notion in principle, she wanted to ensure that the right leaders could be placed in decentralized offices to execute on the six strategic pillars that she had laid out for the organization. One thing was certain--the CEO had made it clear that no revenue decreases would be forgiven amidst the change. Many considerations had arisen: What pace of change should she take? How would she deal with resistance to change? How could she ensure that the new structure would support Western Union's global expansion? [Show More]
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