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Leadership Content - Spring 2020, NRS 224C
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...
Assignment 2: Delegation | Completed | Shadow Health
https://app.shadowhealth.com/assignment_attempts/6766799 1/4
Assignment 2: Delegation Results | Turned In
Leadership Content - Spring 2020, NRS 224C
Return to Assignment (/assignments/324951/)
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Interprofessional Communication Score: 20.0 out of 20
Time: 1500
What should you say to Holly to begin this conversation?
Samuel Liu was feeling short of breath due to a chest tube that shouldn’t have been
clamped; do you recall clamping it?
You scored
1.0 out of 1
The correct answer is:
Samuel Liu was feeling short o
breath due to a chest tube tha
shouldn’t have been clamped;
you recall clamping it?
Holly: Hm . . . well, yes, I clamped it, but that was in the physician’s orders.
Why is this the best way to introduce Samuel's situation to Holly?
You thoroughly explain the situation and ask a question based on gathering
information, not assigning blame.
You scored
1.0 out of 1
The correct answer is:
You thoroughly explain the
situation and ask a question
based on gathering informatio
not assigning blame.
How will you ask Holly about her incorrect execution of the provider's orders?
The provider’s orders show that the chest tube was supposed to remain unclamped.
What might have caused the misinterpretation?
You scored
1.0 out of 1
The correct answer is:
The provider’s orders show th
the chest tube was supposed
remain unclamped. What migh
have caused the
misinterpretation?
Holly: Oh shoot, you’re right. You know what it was -- I had two patients with chest tubes,
and I bet I misread one of their orders as the other one's.
Why is this the best way to ask about the cause of Holly's error?
You contextualize your question by citing the provider's orders.
You scored
1.0 out of 1
The correct answer is:
You contextualize your questio
by citing the provider's orders
Your Results
Lab Pass (/assignment_attempts/6766799/lab_pass.p
Overview
Bedside Shift Report
Debrief
Team Delegation
Interprofessional Communication
Prioritizing Individual Patient Needs
Prioritizing Delivery of Care
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5/7/2020 Assignment 2: Delegation | Completed | Shadow Health
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How should you ask Holly about whether she read provider's orders for the other patient?
OK. Did you read the orders to determine how to manage the other patient’s chest
tube?
You scored
1.0 out of 1
The correct answer is:
OK. Did you read the orders to
determine how to manage the
other patient’s chest tube?
Holly: That one I’m sure I did right -- I read the patient's name and the provider's orders
literally right before I touched the clamp. Just a minute ago, actually, I heard that patient is
doing well.
Why is this the most effective way of checking on the other patient's status?
You ask if Holly completed the task whose omission caused Samuel's symptoms.
You scored
1.0 out of 1
The correct answer is:
You ask if Holly completed the
task whose omission caused
Samuel's symptoms.
How should you ask Holly about following policy with Samuel?
Did you read Samuel’s provider's orders before clamping his chest tube?
You scored
1.0 out of 1
The correct answer is:
Did you read Samuel’s provide
orders before clamping his ch
tube?
Holly: I didn’t bother for Samuel -- the physician and I had spoke before giving me the
orders, and I remembered exactly what Sam's were. Or, at least I thought I did.
Why is this the most appropriate way to determine if policy was followed for Samuel?
You reiterate the policy itself.
You scored
1.0 out of 1
The correct answer is:
You reiterate the policy itself.
How should you most clearly and respectfully instruct Holly to follow policy?
Make sure you follow our hospital policy that says all provider’s orders must be read
before being carried out, even if first discussed in person.
You scored
1.0 out of 1
The correct answer is:
Make sure you follow our
hospital policy that says all
provider’s orders must be read
before being carried out, even
first discussed in person.
Holly: Sounds good. Thanks for the reminder. [AUDIO COMING SOON]
You're welcome, and thanks for your time!
Why is this the best way to provide feedback to Holly?
You reiterate the policy to be followed and contextualize it in the scenario that caused
Holly's breaking it.
You scored
1.0 out of 1
The correct answer is:
You reiterate the policy to be
followed and contextualize it i
the scenario that caused Holly
breaking it.
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