StartNow Implementation Methodology - ✔✔Fill in the blank: 6 phases of _____ from ServiceNow
1. Plan
2. Discover
3. Prepare
4. Deploy
5. Operate
6. Transform
Single-tenant- What of the unique architectural tenants
...
StartNow Implementation Methodology - ✔✔Fill in the blank: 6 phases of _____ from ServiceNow
1. Plan
2. Discover
3. Prepare
4. Deploy
5. Operate
6. Transform
Single-tenant- What of the unique architectural tenants of ServiceNow which allows dedicated instances
and databases. - ✔✔Is ServiceNow a single-tenant or multi-tenant Software as a Service (SAAS)
environment?
Domain separation - ✔✔Fill in the blank: _____ allows organizations to:
• Enforce data separation between business entities
• Customize Business process definitions and user interfaces for each domain
• Use a single instance of ServiceNow to maintain global processes and global reporting
TRUE - ✔✔True or False - Domains can be Hierarchical
STrategic Alignment and drive Rapid Transformation - ✔✔What StartNow stands for?
StartNow methodology - ✔✔The _____ for implementations is a combination of traditional waterfall
approach with SCRUM
Plan (1st Phase) - ✔✔To which phase these activities belong in StartNow?
• Project Setup
• Team Setup• Project Definition in PPM Application
• Kick-off
• Customer Training
• Arranging Gap analysis workshops
Discover - (2nd Phase) - ✔✔To which phase these activities belong in StartNow?
• Gap Analysis Workshops
• KPI workshops
• Integration requirements
• Data requirements
• Backlog of work defined/documented in Scrum
Prepare (3rd Phase) - ✔✔To which phase these activities belong in StartNow?
• Core Systems Setup
• LDAP(S) integration
• Common Data Imported
• Integrations
• Scrum planning
Deploy (4th Phase) - ✔✔To which phase these activities belong in StartNow?
• Build out functionality from SDLC backlog
• Managed using Agile SCRUM Application
Operate (5th Phase) - ✔✔To which phase these activities belong in StartNow?
• UAT
• End User testing
• Go-Live checks
• Production readiness review• Go-Live support
Transform (6th Phase) - ✔✔To which phase these activities belong in StartNow?
• Pulse Checks
• Delivery Assurance
• Transformation road maps
• Service Improvement plans
Statement of Work (SOW) and is reviewed during the Plan phase. Per the Implementation Bootcamp
participant guide 'Kickoff Meeting Objectives': 'Review the objectives and goals for engagements as
stated in the SOW' - ✔✔What is the 'legal' contract between Professional Services and the customer?
What is the StartNow phase in this document is reviewed for agreed upon requirements?
The Scrum Plugin - ✔✔Fill in the blank: ____ is an iterative and incremental framework for project
management mainly deployed in agile software development environments
The Release Management v2 Plugin - ✔✔Fill in the blank: ____ is the most basic of the three new
plugins, and is designed with a flexible Product, Release, Feature, and Task hierarchical table layout to
allow for releases of varying complexity.
SDLC - Software Development Life Cycle Plugin - ✔✔Fill in the blank: ____ further extends upon the
Release Management v2 Plugin by adding some new structures to accommodate the Software
Development Life Cycle. This plugin is designed to accommodate most non-agile development
methodologies, including the common Waterfall method of development.
Total points - completed points - ✔✔Fill in the blank: Burn down is defined in Release as _____
Global records are viewable to all users - ✔✔A user wants to use domain separation for his instance.
• Functional
• Technical - ✔✔What are the 2 main types of Requirements?Functional requirements - ✔✔What the system is expected to do, often used to create use cases. Do not
include design choices.
Define:
• Types of data that can be entered and by whom
• Workflows to be performed by the system
• System reports or other outputs
• Regulatory requirements to be met
Technical Requirements - ✔✔Technical aspects of the system such as -performance-related issues -
scalability -manageability Define specific tasks that must be performed to satisfy functional
requirements
Clarifying functional requirements - ✔✔Ask questions such as:
• What problem are we trying to solve?
• What is the business driver behind this requirement?
• Can you help me understand what you are after?
• What are the inputs?
• What are the outputs?
• Are there use cases?
Clarifying technical requirements - ✔✔Ask questions:
• Is there already a technical solution to this requirement?
• Is the solution scalable?
• How does the solution affect various users?
• Is the solution flexible?
• Does the solution have license implications?
Input and output considerations in requirements gathering - ✔✔Create a test plan to test both valid and
invalid inputs to ensure correct outputs
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