598 Exam Questions - ServiceNow Certified Implementation Specialist - ALL Combined

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StartNow Implementation Methodology - ✔✔Fill in the blank: 6 phases of _____ from ServiceNow 1. Plan 2. Discover 3. Prepare 4. Deploy 5. Operate 6. Transform Single-tenant- What of the uniq... ue architectural tenants of ServiceNow which allows dedicated instances and databases. - ✔✔Is ServiceNow a single-tenant or multi-tenant Software as a Service (SAAS) environment? Domain separation - ✔✔Fill in the blank: _____ allows organizations to: • Enforce data separation between business entities • Customize Business process definitions and user interfaces for each domain • Use a single instance of ServiceNow to maintain global processes and global reporting TRUE - ✔✔True or False - Domains can be Hierarchical STrategic Alignment and drive Rapid Transformation - ✔✔What StartNow stands for? StartNow methodology - ✔✔The _____ for implementations is a combination of traditional waterfall approach with SCRUM Plan (1st Phase) - ✔✔To which phase these activities belong in StartNow? • Project Setup • Team Setup• Project Definition in PPM Application • Kick-off • Customer Training • Arranging Gap analysis workshops Discover - (2nd Phase) - ✔✔To which phase these activities belong in StartNow? • Gap Analysis Workshops • KPI workshops • Integration requirements • Data requirements • Backlog of work defined/documented in Scrum Prepare (3rd Phase) - ✔✔To which phase these activities belong in StartNow? • Core Systems Setup • LDAP(S) integration • Common Data Imported • Integrations • Scrum planning Deploy (4th Phase) - ✔✔To which phase these activities belong in StartNow? • Build out functionality from SDLC backlog • Managed using Agile SCRUM Application Operate (5th Phase) - ✔✔To which phase these activities belong in StartNow? • UAT • End User testing • Go-Live checks • Production readiness review• Go-Live support Transform (6th Phase) - ✔✔To which phase these activities belong in StartNow? • Pulse Checks • Delivery Assurance • Transformation road maps • Service Improvement plans Statement of Work (SOW) and is reviewed during the Plan phase. Per the Implementation Bootcamp participant guide 'Kickoff Meeting Objectives': 'Review the objectives and goals for engagements as stated in the SOW' - ✔✔What is the 'legal' contract between Professional Services and the customer? What is the StartNow phase in this document is reviewed for agreed upon requirements? The Scrum Plugin - ✔✔Fill in the blank: ____ is an iterative and incremental framework for project management mainly deployed in agile software development environments The Release Management v2 Plugin - ✔✔Fill in the blank: ____ is the most basic of the three new plugins, and is designed with a flexible Product, Release, Feature, and Task hierarchical table layout to allow for releases of varying complexity. SDLC - Software Development Life Cycle Plugin - ✔✔Fill in the blank: ____ further extends upon the Release Management v2 Plugin by adding some new structures to accommodate the Software Development Life Cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common Waterfall method of development. Total points - completed points - ✔✔Fill in the blank: Burn down is defined in Release as _____ Global records are viewable to all users - ✔✔A user wants to use domain separation for his instance. • Functional • Technical - ✔✔What are the 2 main types of Requirements?Functional requirements - ✔✔What the system is expected to do, often used to create use cases. Do not include design choices. Define: • Types of data that can be entered and by whom • Workflows to be performed by the system • System reports or other outputs • Regulatory requirements to be met Technical Requirements - ✔✔Technical aspects of the system such as -performance-related issues - scalability -manageability Define specific tasks that must be performed to satisfy functional requirements Clarifying functional requirements - ✔✔Ask questions such as: • What problem are we trying to solve? • What is the business driver behind this requirement? • Can you help me understand what you are after? • What are the inputs? • What are the outputs? • Are there use cases? Clarifying technical requirements - ✔✔Ask questions: • Is there already a technical solution to this requirement? • Is the solution scalable? • How does the solution affect various users? • Is the solution flexible? • Does the solution have license implications? Input and output considerations in requirements gathering - ✔✔Create a test plan to test both valid and invalid inputs to ensure correct outputs [Show More]

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