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598 Exam Questions - ServiceNow Certified Implementation Specialist - ALL Combined

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598 Exam Questions - ServiceNow Certified Implementation Specialist - ALL Combined StartNow Implementation Methodology - ✔✔Fill in the blank: 6 phases of _____ from ServiceNow 1. Plan 2. Discover 3. Prepare 4. Deploy 5. Operate 6. Transform Single-tenant- What of the unique architectural tenants of ServiceNow which allows dedicated instances and databases. - ✔✔Is ServiceNow a single-tenant or multi-tenant Software as a Service (SAAS) environment? Domain separation - ✔✔Fill in the blank: _____ allows organizations to: • Enforce data separation between business entities • Customize Business process definitions and user interfaces for each domain • Use a single instance of ServiceNow to maintain global processes and global reporting TRUE - ✔✔True or False - Domains can be Hierarchical STrategic Alignment and drive Rapid Transformation - ✔✔What StartNow stands for? StartNow methodology - ✔✔The _____ for implementations is a combination of traditional waterfall approach with SCRUM Plan (1st Phase) - ✔✔To which phase these activities belong in StartNow? • Project Setup • Team Setup • Project Definition in PPM Application • Kick-off • Customer Training • Arranging Gap analysis workshops Discover - (2nd Phase) - ✔✔To which phase these activities belong in StartNow? • Gap Analysis Workshops • KPI workshops • Integration requirements • Data requirements • Backlog of work defined/documented in Scrum Prepare (3rd Phase) - ✔✔To which phase these activities belong in StartNow? • Core Systems Setup • LDAP(S) integration • Common Data Imported • Integrations • Scrum planning Deploy (4th Phase) - ✔✔To which phase these activities belong in StartNow? • Build out functionality from SDLC backlog • Managed using Agile SCRUM Application Operate (5th Phase) - ✔✔To which phase these activities belong in StartNow? • UAT • End User testing • Go-Live checks • Production readiness review • Go-Live support Transform (6th Phase) - ✔✔To which phase these activities belong in StartNow? • Pulse Checks • Delivery Assurance • Transformation road maps • Service Improvement plans Statement of Work (SOW) and is reviewed during the Plan phase. Per the Implementation Bootcamp participant guide 'Kickoff Meeting Objectives': 'Review the objectives and goals for engagements as stated in the SOW' - ✔✔What is the 'legal' contract between Professional Services and the customer? What is the StartNow phase in this document is reviewed for agreed upon requirements? The Scrum Plugin - ✔✔Fill in the blank: ____ is an iterative and incremental framework for project management mainly deployed in agile software

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