Devoted Certification 2022 Questions
and Answers Graded A
What can our members expect following enrollment? ✔✔All answers listed are correct
Devoted Health's Five Core Values are: ✔✔Next generation MA plan, tech platf
...
Devoted Certification 2022 Questions
and Answers Graded A
What can our members expect following enrollment? ✔✔All answers listed are correct
Devoted Health's Five Core Values are: ✔✔Next generation MA plan, tech platform, strong PCP
partnerships, Devoted guides, Devoted Medical
Which statement is true about marketing during Pre-AEP? ✔✔Agents can assist prospects in
completing paper applications, but cannot solicit or take possession of applications from 10/1-
10/14.
Jamie, a sales agent with Devoted Health wants to know if a physician is in-network with Devoted
for a client, what would be the best method for confirming this information? ✔✔Search on the
Devoted Health Provider Look-up tool
Dr. Hightower advises Don, a local Sales Agent who represents Devoted Health, that he thinks the
Devoted Health HMO MAPD might be a good fit for a number of his patients. Which of his
following marketing ideas are compliant for Don and Dr. Hightower to conduct? ✔✔Have Don
set up a table outside the practice or any other common area within the provider office with
marketing materials describing Devoted Health's plan options.
The following is part of Devoted Health's mission to create a world class member experience.
✔✔All listed answers are part of Devoted Health's mission.
John, a Sales Agent representing Devoted Health, meets with Mr. Sanchez in his home on October
8, 2021 to present him the 2022 Devoted Health HMO plan. After conducting a fully compliant
sales presentation, Mr. Sanchez is ready to enroll and asks John to assist him in completing an
enrollment. Because it is Pre-AEP, John informs Mr. Sanchez that he is not permitted to accept his
application prior to October 15 and tells him he can assist completing the enrollment form but will
leave it with him with a postage pre-paid envelope addressed to Devoted Health for Mr. Sanchez
to drop in the mail on or after October 15. Mr. Sanchez agrees, signs the application and dates it
October 8, 2021. John completes his section on the enrollment form listing him as the Sales Agent.
What date should John enter next to his name under the Initial Receipt Date? ✔✔John should leave
the Initial Receipt Date blank since that date confirms the official date Devoted Health receives
the enrollment application, and enrollment applications are not permitted to be accepted prior to
October 15 - the official start of the AEP.
In which of the following settings is a Scope of Appointment form NOT required to be collected?
✔✔A sales seminar advertised in the local newspaper electronically.
Which of the following statements regarding the Devoted Health Guide Team is true? ✔✔The
Devoted Health Guide Team consists of nurses and service professionals who work together to
assist our members better navigate the healthcare system and their Devoted Health plan.
Agents are ready to sell for Devoted ✔✔When they receive a Ready-to-Sell email from Devoted
stating that they have sufficiently completed Devoted's contracting and certification process.
What qualifies an individual to enroll in the Devoted Health plan? ✔✔Must live in the plan's
service area, must be eligible for Part A and Enrolled in Part B and must have a qualifying election
period
Jason is a Sales Agent with ABC Insurance Agency and plans to conduct a Devoted Health HMO
MAPD sales seminar at the local coffee shop. Which of the following refreshments are compliant
with CMS guidelines for the agent to provide? ✔✔Coffee and orange juice and apples.
Which of the following statements violates the Medicare Communication and Marketing
Guidelines when stated by a Devoted Agent during a formal marketing presentation. ✔✔"The
Devoted Health HMO network has the highest performing PCPs compared to all other Medicare
Advantage plans in the area."
True or False: Reviewing the benefits-at-a-glance or partial benefits when enrolling a beneficiary
is a substitute for reviewing the entire
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