Session 7: Robitic Process Automation (RPA) Questions and Answers Graded A+

Session 7: Robitic Process Automation (RPA) Questions and Answers Graded A+ Learning Objectives: ✔✔- RPA Awareness and Roles in the company - Differences of RPA and Business Process Management - RPA Checklist for im ...

Session 7: Robitic Process Automation (RPA) Questions and Answers Graded A+ Learning Objectives: ✔✔- RPA Awareness and Roles in the company - Differences of RPA and Business Process Management - RPA Checklist for implementing solutions - RPA Lifecycle and Process Evaluation - Business Model Canvas Transforming operational processes - process digitization ✔✔companies are driving digital change by automating their internal operations and enabling its people to refocus on strategic activities. RPA ✔✔- your virtual workforce Robotic process Automation is a capability of a sortware that allows the "bot" to transact in any application in the same way a human would do with a mouse or keyboard. - RPA = - your virtual employee - no physical robot - time to market within a few weeks - uses your existing applications - no changes in your existing infrastructure needed - documents every step consistently RPA Tasks ✔✔Business goal = reduce cost and headcount through use of software robotics Core Activity = Automation of repetitive tasks and training robots to complete activities Tech Approach = Apply changes without changing existing applications and underlying system Time & impact = implementation In days as existing applications are not adjusted as existing user interface is used to drive applications BPM Tasks (Business Process Management) ✔✔Business Goals = Re-engineer underlying processes and drive central tool Core Activity = Define and implement entire process management model for enterprise Tech approach = new application definition and comprehensive integration into underlying systems to have a single process model Time & impact = complex multi-month implementations with large testing and business impacts Difference normal manual process / Robotic process automation / scripted business process automation ✔✔You do not have to change the process -> you simply replace yourself by the bot and he will do the same tasks as you. - the bot can run the background, you do not need to control him - while the bot is running you can collect data and use this data to reengineer your bots -> advanced AI Focus on the pain reliefing stuff -> for example copying data from one system to another system. This time consuming tasks, because the systems do not communicate with each other -> the bot can do this copy work. Examples of activities a bot can carry out: ✔✔- extract and change data, create reports - fill out forms - copy, paste and move data - log into operating systems r.g. ERP & CRM - access social media - access websites - perform calculations - read & process information from multiple systems - open emails and process attachements RPA fit - simplified checklist ✔✔Is your process... - highly manual & repetitive? YES? -> Rule based? YES -> Readable electronic input? -> Standard & low exception? -> Processing high volumes? When YES -> replace with bot if NO = Apply process improvement initiatives RPA classis use cases ✔✔HR = Payroll Supplychain = ordering processing Legal = Compliance Forms Procurement = contract management Marketing = customer management RPA Roles ✔✔- RPA Infrastructure Engineer = hanles server installations & troubleshooting - RPA Solution Architect = defines the architecture of the RPA solution and is a guardian of the overall performance of the agreed solution - RPA Developer = Designs, develops and tests the automation artifacts - RPA Change Manager = Creates a change and communicates a plan, which is aligned to the project deliverables, in order to ease RPA Adoption within the company - RPA Project Manager = forms the RPA team to buikd the setup and deliver the program across business units - RPA Service Support = First line support for the RPA solution deployed - RPA Supervisor = Administers, orchestrates and controls the virtual workforce in the operational environment - RPA Business Analyst = creates the process definitions and process maps used for automation RPA Business analyst role ✔✔- identifies and quantifies RPA opportunities with process owners - creates detailed mapping of actual and target processes - balances expectations between process owner and RPA developer team - Prepares documentation for deliver to RPA development teams - Supports testing and endorses go live RPA lifecycle ✔✔see paper notes Ideation -> Analysis -> design -> development -> test -> Release -> Run * RPA Process Evaluation ✔✔See paper notes: - type of input & output = Which data format? Are the data available in a structured form? - Process quality = how often do exceptions happen? how often mistakes? how much % of the process is already automated? - Numer of systems and type of access = how many systems are involved in the process? Which systems? how are these systems accessed? - Process lifecycle = how long will the process take? How stable is the process? how often is the process performed? - Interaction = is there interaction with externals? to what extend is the process documented? How satisfied are the stakeholders? RPA Process Design Description (PDD) ✔✔- process overview from a bird's eye view = entire process at a glance / rough orientation - screenshots with marked areas = clickable area of the application clearly visible / detailed step - by - step instructions - Business logics = unique definition for calculation of data / definition of error cases / expections RPA next level -> artificial intelligence enabled RPA ✔✔Evolution of digitization: ERP -> eCommerce -> Self Service -> RPA -> AI RPA Demo -> High leel process Workflow ✔✔Excel file updated -> open excel file -> enter data from excel into anyteller -> execute transaction -> send confirmation mail -> confirmation e-mail sent.