PGA PGM 3.0 Level 2 Golf Ops| 549 Questions with 100% Correct Answers
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the vision Core Values and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that concludes concrete goals and strategies for meetin... g them. Correct Answer: True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed. Correct Answer: False What department is considered the core unit of most facilities? Correct Answer: The Golf operation What is one of the descriptive/directional elements of the facility's business that need to be in place before the golf operation is defined? Correct Answer: facility type, geographic locale, customer base, business objectives and goals, strategies Policies and procedures are part of which support element of the golf operations organization? Correct Answer: Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? Correct Answer: Alignment - the golf operation must correspond with the facility's business plan. What is the principal focus of golf operations? Correct Answer: providing high-quality playing experiences and customer service in line with the core values, vision and mission of the organization Stakeholders, owners, and boards are positioned at the bottom of a traditional organization chart (T/F) Correct Answer: False From a functional perspective, a vendor is what kind of resource? Correct Answer: Financial resource, they can extend credit and work out arrangements that are quite valuable for a Golf Operation What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? Correct Answer: Involving and Supporting What must exist for a facility to have a positive culture? Correct Answer: Communication and openness to change [Show More]
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