WGU C483 Multiple Attempt Readiness
Exam Already Passed
The internal environment includes: ✔✔culture and climate
Which of the following refers to the immediate environment surrounding a firm, including
suppliers, cus
...
WGU C483 Multiple Attempt Readiness
Exam Already Passed
The internal environment includes: ✔✔culture and climate
Which of the following refers to the immediate environment surrounding a firm, including
suppliers, customers, rivals, and new entrants? ✔✔Competitive environment
Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five
years. Recently, in the face of sinking market share, Pluto reduced its dependency on laptops by
venturing into tablets and smartphones. This is an example of _____. ✔✔diversification
The planning level with the shortest time horizon is known as _____ planning. ✔✔operational
Which of the following is one among the six components of the strategic management process?
✔✔SWOT analysis
The most effective _____ statements inspire organization members, offering a worthwhile target
for the entire organization to work together to achieve. ✔✔vision
A vertical integration strategy is a strategy: ✔✔that involves expanding the domain of the
organization into supply channels or to distributors.
When an enterprising individual pursues a lucrative opportunity, it is known as:
✔✔entrepreneurship
Which of the following is a key difference between an entrepreneur and an intrapreneur? ✔✔An
entrepreneur receives no corporate support, whereas an intrapreneur has the benefit of corporate
support.
Which of the following is a formal planning step that focuses on an entire venture and describes
all the elements involved in starting it? ✔✔A business plan
Which of the following refers to project teams designated to produce a new product?
✔✔Skunkworks
One of the major tasks performed by the board of directors in a corporation is: ✔✔selecting and
recruiting the CEO.
Karla recently accepted a job with a software developer. She is surprised that her boss frequently
refers to her judgment to resolve problems, despite the fact that she has not worked there long.
Based on Karla's experience, it can be concluded that the firm has: ✔✔decentralized authority.
Research, legal, accounting, and human resources departments are examples of: ✔✔staff
departments.
Organizations have several ways to subdivide their structures. The three basic approaches to
departmentalization are functional, divisional, and _____. ✔✔matrix
In a _____ organization, important decisions usually are made at the top. ✔✔centralized
Which of the following is an advantage of functional departmentalization? ✔✔Decision making
and lines of communication are simple and clearly understood.
Which of the following types of organization is similar to a bureaucratic structure? ✔✔A
mechanistic organization
An effective strategy for enabling a firm to be responsive and competitive is to focus on
fundamental strengths and expertise, and developing leadership in and organizing around its
_____. ✔✔core capabilities
Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone,
a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill
at FoodZone, with the offer being valid for six months. Which of the following best describes this
scenario? ✔✔Strategic alliance
Which of the following steps in the value chain involves focusing on innovation and new products?
✔✔Research and development
The support activities in the generic value chain include: ✔✔firm infrastructure.
In _____, a product or process is defect-free 99.99966 percent of the time. ✔✔six sigma
In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and
hierarchy, which is exemplified by employees'authority to halt operations to correct problems.
✔✔lean manufacturing
_____ is a design approach in which all relevant functions cooperate jointly and continually in a
maximum effort aimed at producing high-quality products that meet customers' needs.
✔✔Concurrent engineering
A mechanistic organization is best described as: ✔✔a form of organization that seeks to maximize
internal efficiency.
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate
knowledge of their needs, wants, and buying patterns is called _____ management. ✔✔customer
relationship
_____ is an integrative approach to management that supports the attainment of customer
satisfaction through a wide variety of tools and techniques that result in goods and services of high
standards. ✔✔Total quality management
A series of quality standards developed by a committee working under the International
Organization for Standardization to improve total quality in all businesses for the benefit of both
producers and consumers is known as ____. ✔✔ISO 9001
Which of the following departments within an organization deals with activities such as staffing,
training, performance appraisal, and labor relations? ✔✔Human resources
Social Security verification, a criminal records review, and verifications of past employment and
education are all a part of a(n): ✔✔background check.
_____ provides financial assistance to employees suffering from job-related injuries. ✔✔Workers'
compensation
Which of the following acts prohibits discrimination based on race, sex, color, national origin, and
religion? ✔✔The Civil Rights Act of 1964
Which of the following terms refers to all kinds of differences, such as differences in gender, race,
age, nationality, and religious affiliation? ✔✔Diversity
Which of the following is an example of quid pro quo sexual harassment? ✔✔A supervisor denies
a raise to a subordinate for failing to go out on a date.
The underlying goal of managing diversity is to: ✔✔understand and value employee differences.
Bureaucratic control deals with: ✔✔rules and regulations
Control based on the norms, values, shared goals, and trust among group members is referred to
as _____ control. ✔✔clan
Which of the following best indicates the three basic stages of managing resistance and motivating
change within an organization? ✔✔Unfreezing, moving to institute the change, and refreezing
Which of the following methods for managing resistance to change is relatively easy but has a
drawback of being too expensive in many cases? ✔✔Negotiation and rewards
In managing resistance to organizational changes, facilitation and support method is most likely
to be used when: ✔✔people are resisting because of adjustment problems.
Which of the following is a difference between reactive and proactive changes? ✔✔Reactive
change involves responding to a problem, whereas proactive change involves preparing for an
uncertain future.
Which of the following is true about resistance to change? ✔✔People at all levels of their
organizations, from entry-level to executives, resist change.
A ______ is a third party intervening to help settle a conflict between other people. ✔✔mediator
Sally and John has a disagreement with another team in their monthly meeting. John expresses his
emotional anger for the other team during the meeting and storms out of the room. Which type of
conflict is occurring? ✔✔Affective Conflict
Peter receives a critical and demeaning email from his manager about his lack of work. Peter
replied to his manager in disagreement and mentioned that his work is sufficient. His manager
decided to email data that supports his argument. After reading the email, Peter decides not to
reply and ignore his manager. Which conflict style is Peter expressing? ✔✔Avoidance
Jessica is upset that she failed her exam and is near the end of her term. She emails the Course
Instructor and complains about the lack of availability to schedule an appointment. The Course
Instructor replies and asks Jessica for the best date and time to call her to discuss a retake plan
before her term ends. Which conflict style did the Course Instructor use? ✔✔Accommodation
Sandra has to run a report and send it to Jim's Team. After analyzing the report, Jim sends the
report to Becky for budget approval. After approval, Becky sends the report to both Sandra and
Jim. Which type of lateral role relationship is portrayed in the scenario? ✔✔Work-Flow
Relationship
Blake just finished giving a great presentation to Sr. Leadership at WGU. After the presentation,
Blake's manager complimented him on a job well done and invited him to lunch to discuss his
career goals. Which type of consequence of behavior did Blake's manager use? ✔✔Positive
Reinforcement
I will pass the C483 exam on my next attempt. ✔✔True
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