SHRM-CP (Situational Judgment)
Already Passed
Meet with their business partners in each region and office location to discuss this proposed
approach. (The recruiting team can use relationships with the businesses they
...
SHRM-CP (Situational Judgment)
Already Passed
Meet with their business partners in each region and office location to discuss this proposed
approach. (The recruiting team can use relationships with the businesses they support to gather the
preliminary information needed to build the business case and the communication plan.) ✔✔A
company is experiencing a high number of work absences across all of its national operations for
a variety of reasons, some related to the company as a whole and some specific to company
demographics. The head of HR has analyzed payroll expense data and has noted that the higher
costs and increasing frequency of using fill-in and temporary staff are having a significant bottomline impact.
After learning about the potential advantages of centralized sourcing, the head of HR asks her
recruiting team to look at the options available for a nationally contracted vendor to support the
company's needs and make a recommendation. The recruiting team has been primarily experienced
in staffing headquarters positions. Individually they are experienced primarily with local recruiting
resources.
What is the most effective course of action the recruiting team could take to execute their
assignments?
Evaluate each RFP against each location's predetermined success factors. (Evaluating all of the
returned RFPs against the key elements for a successful contract relationship would allow for an
objective selection process that can be supported and explained.) ✔✔A company is experiencing
a high number of work absences across all of its national operations for a variety of reasons, some
related to the company as a whole and some specific to company demographics. The head of HR
has analyzed payroll expense data and has noted that the higher costs and increasing frequency of
using fill-in and temporary staff are having a significant bottom-line impact.
After learning about the potential advantages of centralized sourcing, the head of HR asks her
recruiting team to look at the options available for a nationally contracted vendor to support the
company's needs and make a recommendation. The recruiting team has been primarily experiencedin staffing headquarters positions. Individually they are experienced primarily with local recruiting
resources.
It is decided that RFPs will be sent to selected vendors to assist in the recruitment strategy. Once
the RFPs are returned, what is critical next step that the HR VP should take to determine which
vendor should be selected?
Further analyze exit interview information for details about training deficiencies. (Additional
analysis may identify relevant information that was missed. The consultant may follow up directly
with the participants, who may be more open to talking to an outside consultant than to someone
in house.) ✔✔An HR consultant receives a phone call from the CFO of a mid-sized family-owned
manufacturing company. She states that the company's turnover is nearing 100% in the operations
department. Employees are staying an average of 60 to 90 days before leaving. Exit interviews
indicate that turnover is due to lack of training. The CFO doesn't understand this data, because all
new employees participate in a one-day orientation and an onboarding program.
The consultant further learns that the manager of the operations department has a reputation for
being aggressive and direct. The manager, who directly reports to the CEO, has been with the
company for ten years and is a good friend of the owners' family. The CFO admits that the manager
can be difficult to deal with but nobody says anything because of the manager's strong relationship
with the family. She says that while morale is low in the department, the company hasn't conducted
an employee survey in at least two years.
The CFO asks the consultant for help in fixing the turnover problem. They discuss various options,
including training, coaching, and an employee engagement survey. A minimal budget has been
provided to determine which tasks are necessary and to complete them.
The consultant agrees that turnover needs to be addressed quickly. Which are the initial actions
they should take to determine the root cause?
Evaluate and enhance the company's orientation and onboarding program to cover the first 90 days.
(The best way to affect the 60- to 90-day time frame for employees leaving is through an enhanced
orientation and formal onboarding program. Although the orientation might last only one day, an
onboarding program should extend into the first few months (or longer) of employment and be
structured to set the employees up for success and further integrate them into the organizationalculture.) ✔✔An HR consultant receives a phone call from the CFO of a mid-sized family-owned
manufacturing company. She states that the company's turnover is nearing 100% in the operations
department. Employees are staying an average of 60 to 90 days before leaving. Exit interviews
indicate that turnover is due to lack of training. The CFO doesn't understand this data, because all
new employees participate in a one-day orientation and an onboarding program.
The consultant further learns that the manager of the operations department has a r
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