USPS Window Clerk/Retail ( Exam Questions and Answers)

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER B ...

S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending - ANSWER Actively attending (enhance listening) Need satisfaction selling - ANSWER Based on the simple recognition that customers buy products to satisfy their needs Need - ANSWER Desire to improve or accomplish something G.I.S.T - ANSWER Greet Inquiring Suggest Thanking Retail customer experience (RCE) - ANSWER Mystery shopper ????? Post office motto - ANSWER Clean stocked and friendly everyday Image factors - ANSWER Personal, professional, postal Postal validation imprints - ANSWER PVI labels Postal retail unit - ANSWER PRN Trigger words - ANSWER Generates negative feelings and are less extensive in a conversation Calming words - ANSWER Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is - ANSWER Reality Bank secrecy act (BSA) - ANSWER Help identity money launderers Form 8105-A - ANSWER Fraud transaction report. Cash transaction $3,000 or more Form 8105-B - ANSWER Suspicious transactions report Self service kiosk - ANSWER Provides 80% transactions normally handled by a retail employee Domestic claims types of services - ANSWER Priority mail express Priority mail Insured mail Register mail COD Hazmat categories include - ANSWER Flammable and combustible, corrosive and reactive toxic other common hazardous material and biological Publications 52 - ANSWER used to regulate the mailing of hazmat What is one hazmat indicator? - ANSWER Sound or sight of liquid Are cigarettes mailable to foreign countries? - ANSWER Yes Commercial based pricing - ANSWER Customer who ship a high volume of pricing PO boxes - ANSWER Photo ID proof of address Bakers dozen - ANSWER One free month for po box rental for customers that were with competitors Shipping services - ANSWER Priority mail express Priority mail Parcel select Parcel return service Mailing service - ANSWER First class Periodicals Standard mail Package service (media mail, library mail, bound printed matter, standard post) Extra Service Shipping services - ANSWER Competes with other companies Registered mail can only be used with? - ANSWER First class and priority mail Balloon price - ANSWER Charged when a mail piece measures over 84 inches and weighs less than 20 pounds. Standard post and priority mail depending on destination and zone Oversize pricing - ANSWER Measure over 108in but not more than 130in combined in length and girth (Standard post only) Dimensional weight pricing - ANSWER anything more than one cubic foot only for zones 5-8 (Priority only) Priority mail - ANSWER 1-3 days $50 insurance Standard is - ANSWER Ground only Every door direct mail (EDDM) - ANSWER 5,000 or fewer pieces must meet dimension of a flat must take to po of town that you want delivered to (No credit card payment only cash check or debit) must have ECRWSS if not don't accept (bundles of 50) shipping service - ANSWER Products in which the postal service is competitive with other delivery company's One cubic foot - ANSWER Dimensional weight pricing applies to priority mail packages shipped to zones 5-8 that have dimensions that exceed? What is an extra service for express mail - ANSWER COD? What is label 11-HFPU - ANSWER Used for shipments held for pick up at an identified location Fees for extra service may not be paid by? - ANSWER Pre canceled stamps Which extra service provides protection in transit? - ANSWER Insured & registered mail Which extra service provides protection in transit - ANSWER ? Maximum for international money order - ANSWER $700 Maximum for domestic money order - ANSWER $1000 Label and form used for delivery confirmation - ANSWER Label 314 & ps form 152 Bait money order - ANSWER Used to aid the postal inspection service in postal burglary and robbery investigations How many bait money orders does each SSA get - ANSWER 3 Who delivers the last mile - ANSWER Usps Which website provides link to postal manuals handbooks and publications - ANSWER Policy net Which directive is the official source of updates to postal policies and procedures - ANSWER Postal bulletin Ps form 1000 - ANSWER Insurance claim Name three criteria that classify a mail piece as anonymous - ANSWER Over 13 oz, bears only stamps and not accepted by retail window Used for items such as live poultry and bees - ANSWER Special handling Certificate of mail - ANSWER Provides evidence of date of mailing 24 hour clock - ANSWER The end to end process to insure that mail is collected processed and delivered in a timely manner (CTE) critical time entry Which resources provide information on mail hazardous material? - ANSWER Publications 52 & DMM A completely ps form 1000 (domestic or international claims) - ANSWER Mailed to the accounting service How long does a customer have to file an appeal of a denied domestic claim - ANSWER 60 days The PACT act defines mailability of? - ANSWER Smokeless tobacco and cigarettes Not an exception granted by the pact act - ANSWER Puerto Rico and Guam Ps form 3813 - ANSWER Used for items insured $200 or less Ps form 3813-P - ANSWER Used for items insured $200 up to $5,000 Certified mail service does not? - ANSWER Non machinable surcharge - ANSWER charged per piece and applies to letter-size pieces that meet one or more of the nonmachinable characteristics. Do not put with regular letters. Flat rate international mail envelopes or small boxes - ANSWER Limit 4 pounds Flat rate international medium and large boxes - ANSWER Limit 20 pounds Outside parcels - ANSWER More than 26 inches more than 25 pounds Length more than 27inches and height more than 17inches thickness 17 inches Irregular parcels - ANSWER Less than 6 inches in length or less than 3 inches in height or less than 6 oz in weight (rolls and tubes 26 inches long or less) Machinable parcels - ANSWER Minimum weight 6 oz maximum weight 25 pounds. Pieces may not exceed 17 inches in height or 27 inches in length or 17 inches thickness RSS & POS - ANSWER Soft wear SSA uses Letter size mail - ANSWER 3.5 oz maximum weight Maximum height 6 1/8 length 11 1/2 and 1/4 thick Minimum height 3 1/2 length 5 inches and .007 thick Flat size mail - ANSWER Maximum height 12 inches length 15 inches Minimum height 6 1/8 length 11 1/2 (Not eligible if does not meet flexible standards not uniformly thick and are not rectangular) Premier products - ANSWER Priority mail express and GXG Direct service (pink mp1) - ANSWER International money order How long does a change of address take place - ANSWER 5 days EEDR - ANSWER Packages services - ANSWER Standard post, bound printer matter , media mail and library mail ( not sealed against postal inspection) Customer experience essentials - ANSWER Telephone How often do u Retail Floor stocked (stamps) - ANSWER Weekly or as need Magazines news papers must be printed 4 times a year by a credited organization - ANSWER Periodicals Parcel return service - ANSWER What is AIC - ANSWER account identifier code ?? Policy net - ANSWER All manuals are found on General delivery*** - ANSWER Available at designated post offices for transeit and people waiting to get a po box Caller serivce minimum length of time*** - ANSWER 6 months BSA - ANSWER Bank secrecy act A law that requires every business that provides financial services to report these transactions Bulk mail handled at a ndc - ANSWER Parcel select Can be used for gift that weight up to 70 lbs with a Maximum 130 inches in length and girth - ANSWER Standard post Weighs more than 13 oz not accepted at retail counter - ANSWER Anonymous mail How long will we physically forward mail - ANSWER 12 months Keep mail on record for - ANSWER 18 months Certified mail goes with what shipping services only? - ANSWER First class and priority Customer are charged what fee if they haven't paid they box fee by the 10th of the month - ANSWER Late fee or box change fee po box payment due - ANSWER Last day of the month What is EDDM - ANSWER Must register online local postal customer Dimensional price - ANSWER Pvi - ANSWER Postal What is the priority or protection - ANSWER Postal funds AICs accounts identifier codes - ANSWER Receipts 001-400 Disbursements 401-800 Stamp accountability 840-854 Three p's that influence - ANSWER Personal Professional Postal Premiere shipping services - ANSWER Priority mail priority mail express Global express guarantee POS - ANSWER Point of service What is the federal agency that oversees our BSA compliance - ANSWER FinCen What is FinCEN - ANSWER The financial crime enforcement network Sure money (Dinero Seguro) - ANSWER Money by wire transfers service. Moves money from US to other select countries (all BSA rules and polices apply) Maximum amount for dinero Seguro - ANSWER $2000 Missing or stolen money orders are listed in the - ANSWER Postal bulletin Four govt agencies - ANSWER Passport applications Migratory bird hunting and conservation stamps Veterans affairs Selective services