Lenovo Resources (RWSW202) Test
Questions & Answers
Which document provides the list of parts that are classified as CRUs? - ANS - Hardware
Maintenance Manual
A customer needs to look up tips for proper machine use i
...
Lenovo Resources (RWSW202) Test
Questions & Answers
Which document provides the list of parts that are classified as CRUs? - ANS - Hardware
Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for their product. They
do not know where to find the user guide. Where should you tell them to look? - ANS - On the
Lenovo Support website Documentation page for their product.
Which of the following are resources customers should use to resolve Lenovo product issues on
their own? (Select all that apply) - ANS - User Guide and Lenovo Service YouTube channel
Where can a technician find the Hardware Maintenance Manual (HMM) for a particular Lenovo
Computer? - ANS - PSREF sheets.
What can the Lenovo Service YouTube channel help customers with? - ANS - Performing CRU
replacements on their own.
A secure login is required to access certain areas of the Lenovo Support site. Which of the
following requires a secure login? - ANS - Recovery utility information
When a customer receives a self-service CRU part, what actions should they take before calling a
help desk or taking their device to a service repair technician? (Select all that apply) - ANS -
Review CRU videos on the Lenovo Service YouTube channel and Review the User Guide
You are using Lenovo SmartFind to search for accessories for a product. Which filters can you
apply to your search? (Select all that apply) - ANS - Category, Solution Type, and Machine Type
Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any wireless networks.
You have determined that the problem is most likely a defective WLAN card. You have never
worked on a system like the W541 and you want to find training for this system. Where is the
best place to find this training? - ANS - Lenovo Learning
Recovery media can be a set of DVDs or a USB key. What do recovery media typically contain?
- ANS - An archive of the Lenovo Preload for the customer's system.
Which of the following documents contains a detailed FRU list for a Lenovo computer? - ANS -
Hardware Maintenance Manual (HMM)
What are replacement parts that are determined to be simple enough for a non-trained person to
remove and replace? - ANS - Customer Replaceable Units
Which document should you use to find valuable information on error codes and parts lists as
well as removing and replacing FRUs? - ANS - Hardware Maintenance Manual (HMM)
What does the Digital Download Recovery Service allow customers to do? - ANS - Download
Windows 10 recovery media for Think products.
The presence of a lock icon next to an item on the Lenovo Support site denotes a restricted
document or utility. What information on Lenovo Support is considered restricted? (Select all
that apply) - ANS - BIOS tools and Confidential tips and known issues for Contact Centers
The Lenovo Learning website provides access to what resources? (Select all that apply) - ANS -
Authorization Exams and Training Courses
What are the two types of Customer Replaceable Units (CRUs)? (Select all that apply) - ANS -
Self-Service and Optional Service
Which resource do you need to use to access the system board service utility? - ANS - The
Lenovo Support website
What are OEM media? - ANS - Media allowing users to reformat the hard drive and reinstall the
operating system and preloaded software.
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics? - ANS - Hardware removal and replacement
What information do User Guides contain? (Select all that apply) - ANS - Tips for proper
machine use and Product overviews
What are recovery media? - ANS - Media containing a backup of the original factory condition
or a favored condition of a computer.
What can you use Lenovo SmartFind for? - ANS - To look up information for any Lenovo
system or accessory.
Which document provides the list of correct diagnostic tools and procedures for a given Lenovo
system? - ANS - Hardware Maintenance Manual (HMM)
What are replacement parts that must be removed and replaced by a trained technician? - ANS -
Field Replaceable Units
You are a new Lenovo Service Provider and need to use the recovery utility information on the
Lenovo Support website. This information is restricted and is only available to users with
Service Provider accounts. Who should you contact to request a Service Provider user ID and
password? - ANS - Regional leads
You have just enrolled in a course on Lenovo Learning. Where do you need to go to view course
videos? - ANS - The course landing page
The Lenovo Support Site allows access to recovery utility information, tips, and known issues
for contact centers. Which of the following best describes what you will need to access these? -
ANS - A secure login
Personal Reference (PSREF) sheets are PDFs that provide full platform specifications and
certifications. Typically, PSREF updates are released every three weeks. What do updates
usually include? - ANS - Specs for products and models launched since the previous update.
Users are responsible for replacing what types of parts? - ANS - Self-Service CRUs
What is Lenovo Diagnostic Solutions? - ANS - A diagnostic tool that can be booted by itself on
any Lenovo computer regardless of what operating system it has.
A comprehensive list of system features and specifications can be found in which of the
following documents? - ANS - Hardware Maintenance Manual
What can you find in Personal System Reference (PSREF) Sheets? - ANS - Comprehensive
information on the features and technical specifications of Lenovo products
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