Lenovo RWSTO16 Test Questions &
Answers
If a customer begins to use obscene language or words, what should you do? - ANS - Calmly call
them out on their behavior
What question needs to be asked, after determining the
...
Lenovo RWSTO16 Test Questions &
Answers
If a customer begins to use obscene language or words, what should you do? - ANS - Calmly call
them out on their behavior
What question needs to be asked, after determining the component with a problem? - ANS -
When does the issue occur?
Which of the following is a sign that the customer may be getting angry? - ANS - Using shorter
sentences
Which of the following systems have LCD panels that can be removed and replaced? - ANS -
Tablet
What is upgraded in a computer to improve the audio experience? - ANS - Sound Card
After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an ______
file. - ANS - HTML
Which ThinkPad product series offers premium performance, nest-level power and a top-of-theline display within a compact workstation chassis? - ANS - P Series
Which type of ESD damage can decrease the long term lifespan of a computer component? -
ANS - Latent
What is the power connector on the Motherboard of the Power Supply called? - ANS - Molex
Which of the following storage drives uses NAND memory instead of spinning magnetic
platters? - ANS - Solid State Drive
If a system has an internal battery, but no process to disable it, what should be done before
servicing the system? - ANS - Disconnect the internal battery from the system board
When replacing a memory module you should never touch... - ANS - The memory module
contacts
ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and light,
L: mainstream, P or W: workstation, _____, S: slim/thin. - ANS - E: small/medium businessfocused
If you don't have a field kit handy, constantly touching, which components in the chassis will
give you zero potential for ESD? - ANS - Power Supply Case
Which document would you use to find valuable information on error codes and parts lists as
well as removing and replacing FRUs? - ANS - Hardware Maintenance Manual (HMM)
Which diagnostic tool supports all Lenovo PCs? - ANS - Lenvovo Diagnostics - Windows
Version
What are two different types of questions that can be asked to gather specific information? -
ANS - Open-ended and closed-ended
The Lenovo warranty covers which of the following? - ANS - Onsite repair service
Fill in the blank: Effective apologies are timely, ______, non-defensive, and exercise caution. -
ANS - Personal
Which tool do Idea branded products use for recovery? - ANS - OneKey Recovery
What must be removed from the new LCD panel before reassembling the system? - ANS -
Protective cover
Which of the following tools will likely be used the most out of your PC tool kit? - ANS -
Screwdriver
Laptop screens are illuminated by which of the following components? - ANS - Backlight
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