What is a servicing agent? - an inactive, nonemployee who has signed a servicing agreement in
order to receive renewal commisions on medicare advantage and prescription drug plan
enrollments on or after 1-1-2014. the a
...
What is a servicing agent? - an inactive, nonemployee who has signed a servicing agreement in
order to receive renewal commisions on medicare advantage and prescription drug plan
enrollments on or after 1-1-2014. the agent must maintain an active resident license and
appointment and pass medicare basics and ethics compliance assessments on an annual basis
What does CMS stand for? - center for medicare and medicaid services
Who administers the medicare program and contracts with private health care companies to offer
medicaid plans? - CMS
Who holds the authority to approve or disaprove plans that can be sold, and is the regulating
agency that also monitors our progresses? - CMS
Who regulates MA's and PDP's - CMS
Enrolling a customer in a plan when you are not certified in the product is non-compliant and
considered____? - an unqualified sale
Agents who are not qualified to sell the product will not be? - compensated and may receive
corrective and or disciplinary action up to an including termination
What is the purpose of an educational event? - its designed to inform medicare consumers about
original medicare, medicare advantage, prescription drug and other medicare programs.
Where must educational events be conducted? - in a public venue
Are the educational events unbiased so that it doesn't steer the consumer towards a specific plan or
limited number of plans? - yesWHat is a marketing/sales event? - an event designed to steer or attempt to steer, consumers
toward a plan or limited set of plans. Agents may discuss plan specific information and collect
applications.
Can marketing/sales be formal or informal? - both
What describes a formal marketing/sales event? - a full plan presentation, given in a presenteraudience format.
What is an inform marketing/sales event? - they're passive in nature where the consumer
approaches the agent to engage in conversation. a booth, table, or kiosk is typically used
What are marketing appointments? - They're commonly referred to as "in home, face to face, or one
on one appointment" and typically take place in the consumers home.
What other places can marketing appointments happen? - coffee shop, or even over the phone
because marketing appointments are not formal and informal marketing sales events, they're not
reported to who? - UHC or CMS. instead, agents must obtain a completed scope of appointment
prior to conducting the appointment.
To report events, what should agents use? - an event request form
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