Health Care > EXAM > SHRM CP Organization notes | Contains 120 Questions & Answers (All)

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SHRM CP Organization notes | Contains 120 Questions & Answers

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Interpersonal strategies -OED Correct Answer: Work relationship between employees. Aimed at clarifying work expectations. Organizational Effectiveness and Development Strategy. Work Process Strate... gies -OED Correct Answer: How work gets accomplished in the system. Job Design, job simplification. OED Structural Strategies -OED Correct Answer: Look at how the company is helped or hindered by its organizational structure. Examine issues such as span of control and reporting relationships. Too many mid-level managers and may need to restructure OED Basis for developing an OED Program Correct Answer: Results of a needs assessment. It risks being unsuccessful when not based on the results of a thorough needs assessment. Management or employees career plans would all be reason to begin assessment process. Then with data gathered, it would be determined id OED could solve the problem. Task Assessments Correct Answer: Looks at skills needed to perform the requisite job duties. Requires an analysis of the critical tasks and activities required to execute the work. May also evaluate roles and accountabilities. Individual Assessments Correct Answer: Focuses on how employees perform their jobs. HR must evaluate competencies and identify gaps. It can be done by interviewing the employees or surveying them to find out where they need improvement. Organizational Assessments Correct Answer: Wide scope needs. May include analyzing elements of the organizational structure. The way jobs are structured, departmentalization, span of control, chain of command. Analyzing where the decision making occurs. Total Quality Management Correct Answer: Is a strategic, management system for achieving customer satisfaction, involves managers and employees. Focus on eliminating problems that interfere with quality, satisfying customer needs, eliminate waste, encourage pride and teamwork, creates environment for creativity. Edward Deming -Quality Management Correct Answer: American pioneer, 14 point program. Message to top managers--if the organization made poor products it was their fault Joseph Juran - Quality Management Correct Answer: Defined quality as "fitness for use". Incorporates quality planning, quality control and improvement. Phillip Crosby -Quality Management Correct Answer: Add to the 14 point program, definition of quality, prevention system, zero defects, measurement of quality Six Sigma Correct Answer: Quality approach, A disciplined, data driven approach for eliminating defects. A process must not pr [Show More]

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