INFO 3300 Exam 1 Study Guide
What are the major roles of information systems in organizations? - ✔✔- supporting customer
interactions
- making decisions
- collaborating on teams
- gaining competitive advantage
- im
...
INFO 3300 Exam 1 Study Guide
What are the major roles of information systems in organizations? - ✔✔- supporting customer
interactions
- making decisions
- collaborating on teams
- gaining competitive advantage
- improving individual productivity
- managing operations
What are some tactics to reduce churn? - ✔✔- Call your customers and get feedback
- measure customer engagement
- find what features make your product sticky
- allocate your best reps
- consider testing a longer term contract
new companies should always strive for __________ - ✔✔monopoly
What are the 3 important aspects of informations that determine quality? - ✔✔- Timelessness
- Accuracy
- Completness
4 components of an information system - ✔✔- people
- technology
- processes
- data
Business process management (BPM) - ✔✔is the field that focuses on designing, optimizing,
and streamlining processes, taking into account the human element.
efficiency is _____________: effectiveness is ________ - ✔✔- doing things right
-doing the right things
________ is a job title commonly given to the most senior executive in an enterprise responsible
for the information technology and computer systems that support enterprise goals - ✔✔Chief
information officer (CIO)
________ is an executive level position in a company or other entity whose occupation is
focused on scientific and technological issues within an organization - ✔✔Chief technology
officer (CTO)
___________ is the senior level executive responsible for insuring information assets and
technologies are adequately protected - ✔✔Chief security officer (CSO or CISO)
_______ is a corporate executive charged with developing and implementing policies designed
to protect employee and customer data from unauthorized access - ✔✔Chief privacy officer
(CPO)
________ is an organizational leader responsible for managing intellectual capital and the
custodian of knowledge management practices in an organization - ✔✔Chief knowledge officer
(CKO)
usually start with a small market segment that they can dominate - ✔✔- start up
Startups are often _________ - ✔✔first movers
not built on a new idea - ✔✔a small business
______ needs to g
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