Operations Management > EXAMs > Operations Management Midterm Exam.docx | Download for quality grades (All)
Operations Management Midterm Exam.docx | Download for quality grades
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OPERATIONS MANAGEMENT WITH TQM MIDTERM EXAMINATION Multiple Choice. On a separate sheet, type your answer only. 1. The management of systems or processes that create goods and/or provide services. ... a. Operations management b. Supply chain c. Value-added d. Degree of customer contact 2. A sequence of organizations—their facilities, functions, and activities—that are involved in producing and delivering a product or service a. Operations management b. Supply chain c. Value-added d. Degree of customer contact 3. The difference between the cost of inputs and the value or price of outputs. a. Operations management b. Supply chain c. Value-added d. Degree of customer contact 4. Many services involve a high degree of customer contact, although services such as Internet providers, utilities, and mail service do not. When there is a high degree of contact, the interaction between server and customer becomes a “moment of truth” that will be judged by the customer every time the service occurs. a. Operations management b. Supply chain c. Value-added d. Degree of customer contact 5. Services often have a higher degree of labor content than manufacturing jobs do, although automated services are an exception. a. Uniformity of inputs b. Measurement of Productivity c. Quality Assurance d. Inventory [Show More]
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